Good Shepherd

Our strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

• Full-time Ongoing
• Queensland hybrid of WFH, GS Southport or Cairns office & colocation sites
• SCHADS level 6,$ 97,026.97 + super & salary packaging benefits available

The Financial Independence Hub (FIH) is co-designed by people with lived experience of domestic and family violence (DFV). It is a national, innovative program developed by Good Shepherd in collaboration with The Commonwealth Bank of Australia. The FIH is a recovery program designed to support individuals who have experienced financial abuse as part of domestic and family violence (DFV).

The Financial Independence Hub Senior Coordinator leads the Hub Coordinator team who are the central point of contact for participants and stakeholders involved in the program. This role is essential in managing the day-to-day operations and ensuring the effective and efficient delivery of intake, assessment, coach allocations, referral pathways and support tasks. This role is critical in providing leadership and supervision to the coordinators and developing a highly competent and professional team The Senior Coordinator is responsible for maintaining a focus on client-cantered program delivery and may be required to directly respond to enquiries and assist participants with support tasks to ensure a responsive service.

In this role you will be responsible for:

• Leading a team of geographically dispersed Hub Coordinators and providing high quality, strengths based reflective supervision and review
• Oversee the tasks of coordinators including eligibility, allocation and matching to coaching staff, referral pathways and applications for the Financial Independence Hub no interest loan product
• Ensure the Coordinator team receives and responds to phone, email and face to face (where feasible) enquiries from participants and referral agencies within agreed timeframes
• Plan and manage staff rostering and caseloads to support nationwide service delivery.
• In consultation with the Team Lead respond to and develop strategies to mitigate risk for clients including supporting Coordinators to develop safety plans and provide crisis referrals where required
• Contribute to the promotion of the FIH including delivering FIH presentations and workshops either remotely or in person
• Contribute to the planning and organising of co-location work spaces and participate in on-going work at various co-location sights.
• Develop and implement systems to ensure timely, high quality data collection and reporting including data collation and contributing to report writing

About you

• A tertiary qualification or relevant work experience in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Customer Service or an equivalent field
• Experience in community services, financial capability, financial counselling or similar
• Demonstrated understanding and experience in domestic and family violence and economic abuse including risk assessment.
• Previous phone and face to face intake, assessment and triage experience
• Experience working in a leadership role, preferably with a geographically dispersed team, including feedback, coaching, mentoring and managing performance
• Experience navigating complex service systems, identifying suitable referral pathways and facilitating warm referrals that align with participant goals
• Experience in rostering a team to provide phone, email and face to face enquiries, intake and assessment

First Nations people are strongly encouraged to apply, all First Nations employees of FIH are offered 12 weeks of mentoring by an external First Nations consultant.

People with a personal or professional understanding of the experience of financial abuse, domestic and family violence are strongly encouraged to apply

To find out more about the role and to review the position description please explore our website here.

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Long service leave due after 10 years, with access after seven
• Employee Assistance Program, a free and confidential counselling service

To find out more about what we offer please explore our website here.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.