Are you passionate about helping the community? Social, racial, economic & environmental justice? Do you have a knack for casework, correspondence and working with folks from all walks of life?

Member for Melbourne, Adam Bandt MP is seeking a part-time Constituent Support Officer to join his team based in Melbourne.

Part-time, 3 days per week.

Position Overview

The Constituent Support Officer will assess and respond to incoming correspondence from constituents, oversee assistance to constituents, and work closely with the Community team on matters relating to NDIS, Centrelink, immigration, housing and other government agencies. They will use databases including VoterID and will assist in the supervision of volunteers assisting with any element of the role.

The Constituent Support Officer will work closely with the local community within the Melbourne electorate to ensure that they are represented by their local MP, Adam Bandt MP.

Roles and Responsibilities

• Work with the Community team on constituent work including responding to incoming correspondence from constituents and liaising with Centrelink, NDIS, ATO, Immigration and other government agencies.
• Provide support to the team including triaging phone inquiries, emails, and walk-ins to the relevant team member.
• Liaising with other Australian Greens Offices about constituent advocacy across the federal Greens team.
• Supporting volunteers to assist with constituent management including through training and supervision.
• Handling sensitive and confidential information ethically and respectfully.
• Linking data and constituent issues to organising priorities.
• Maintain a clean and safe workspace, contribute to a safe and respectful workplace culture, and abide by work health and safety laws, policies and procedures.
• Undertake training as directed, including induction and safe and respectful workplace training.

Selection Criteria

• Ability to work as part of a team, under time constraints and tight deadlines, with a high level of independence.
• Highly developed written, verbal, organisational and interpersonal communication skills and empathy with constituents facing difficulties
• Strong analytical skills and demonstrated capacity to comprehend complex issues, think strategically, solve problems and adapt to changing circumstances
• Relevant qualifications and/or experience in advocacy.
• Alignment with progressive Greens values and a commitment to making positive change.
• Sound knowledge of Australian Greens’ policies and experience distilling complex policy information into clear correspondence.

Pay and Conditions

This position is offered under the Members of Parliament (Staff) Act 1984 and conditions are outlined in the Commonwealth Members of Parliament Staff Enterprise Agreement 2020-2023. In addition to salary, employer-sponsored superannuation of 15.4% is offered.

All employees are expected to sign a confidentiality and code of conduct agreement prior to the commencement of their employment and to undertake any training required in the workplace. This position reports to the Constituent Advocacy Advisor. A probationary period of three months, with the option of extending by a maximum of two months, will apply.

All MOP(S) Act ongoing staff will have access to studies assistance and ad hoc training that relates to your job.

To Apply

The Greens are an equal opportunity employer. We know that strength comes with diversity and we welcome applicants from all backgrounds. We encourage Aboriginal and Torres Strait Islander people as well as people of colour, people with a disability, and those of any religion or gender identity to apply. Even if you feel you do not possess all the required skills or experience for the role/s you’re interested in, we’d encourage you to apply and provide us with information on your other relevant or aligned skills.

Please send a document outlining your response to the selection criteria, along with your CV, combined in the one PDF document (no longer than three pages in total) to Adam Bandt, via the Apply Now link.

For further information please contact Shirin at 03 9417 0772.