Client Liaison Manager, what's involved in the role?

• The role of the Client Liaison Manager (CLM) is to be the initial first face to face contact with HammondAtHome partners in care.
• This position is in our Miranda office, supporting the South East Sydney Region.
• Establish client agreements where clients clearly understand services and associated financial costs before care delivery commences
• The CLM has the responsibility for client assessments and on-boarding KPIs of all new clients to HammondCare At Home, including ensuring they understand HammondCare and Government fees and charges
• Supporting clients with a referral for additional services as needed and supporting them when they are allocated a Home Care Package to understand the benefits
• Actively manage service waiting lists by maintaining relationships and networks with clients on wait-lists, providing regular updates throughout the transition to service admission

What do you need to apply?

• Cert IV in Aged Care, Case Management or equivalent Industry experience
• Demonstrated skills and experience in comprehensive assessments in an aged care community setting.
• A current driver's licence and safe driving record & willingness to travel between HammondCares sites and services.
• Demonstrated time management and organisational skills to effectively plan and prioritise
• Ability to maintain the confidentiality of client and care worker information

About HammondCare

HammondCare specialises in Aged and Dementia Care, Palliative Care, Rehabilitation, Mental Health services for older people, and other related Health and Aged Care services. HammondCare seeks to embed evidence-based best practices in its services and we provide these services through Home Care, Sub-Acute Hospitals and Residential Aged Care.

Culture

HammondCare At Home has a relationship-based approach to care, and our team members take the time to fully understand the individual needs of every person we care for.

Benefits - What's in it for you?

• Maximise your take-home pay with NFP salary packaging
• HammondCare offers its staff excellent training & career development opportunities
• Full training is provided with local offices, local managers and a 24/7 support line
• Paid Bonus Schemes I.e. Refer a Friend
• Supportive arrangements during the pandemic, including COVID-19 Special Leave if required to isolate, additional paid screening time each shift and full supply of all PPE

Fitness Passport Membership

• Unlimited visits across all fitness facilities in the HammondCare program
• Individual and Family memberships are available
• Full facility access can include gyms, group classes and pools

If you are ready to make a difference with HammondCare, Apply Now!

For any specific queries please contact [email protected] using the subject line: Client Liaison Manager enquiry via EthicalJobs.

All short-listed applicants for these positions will be asked to consent to a criminal record check, and references, and must be willing to obtain a COVID-19 and influenza vaccination.

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. HammondCare is not responsible for any fees associated with unsolicited resumes.