We’re Hireup, where purpose meets technology.

Hello, nice to meet you! We’re an online platform and community for people with disability and their families, anywhere in Australia, to find, hire and manage local support workers who fit their needs and share their interests. Whether it’s support with personal care, getting to work or catching a footy game, we give individuals the tools and technology to pursue a good life on their own terms - a life of choice, independence and control.

At Hireup, you’ll become a critical part of an exciting team, championing this purpose for people with a disability. Wherever you fit best within our organisation, from tech to support and everything else in between, this purpose will ignite you, and our united, grounded and autonomous workplace will help you flourish.

And what does this look like for you?

A life at Hireup is genuinely fulfilling. Here you’re free to explore your potential, experiment and grow, knowing you have the support of an established, investor-backed organisation in a culture defined by empathy, unity, equality and authenticity.

We’re also growing across Australia's major cities and proud to offer flexibility in how and where you do your best work - whether office-based, hybrid or fully remote.

Your role - Customer Connection Specialist

Part of Team Builder, one of Hireup’s critical Local Services, which provides direct support to help our clients and account managers build their team of support workers.

As a Customer Connection Specialist, you will be responsible for working directly with Hireup’s clients and support workers to build successful and well-matched teams, providing services ranging from filling last minute bookings to building out a comprehensive team to meet the needs of the client. Ultimately, your job is to deliver an outstanding quality of service for all clients and support workers who need our assistance to team up.

• The core of this role is working directly and indirectly with Hireup clients and support workers to find the perfect support match. You will be allocated tickets (support requests), and will use the Hireup platform and tools to connect our community with the right supports quickly, and in a way that builds trust and rapport;
• Build a relationship with the client or support worker you are building a team for, to quickly understand the nature of the support they are seeking and to find not just an available match, but a great one;
• Personalise your communication style to the person you are supporting, across multiple channels, to quickly build trust, rapport and a great outcome;
• Think laterally and creatively to work around barriers you may face and source the best possible supports for each person;
• Provide regular updates and check ins for your client, including on how the search is progressing and post-shifts to make sure things run smoothly.

Your Background

Experience: 

• You have worked in either a case management, contact centre or customer service role
• You will have worked in a role that is customer focused, fast-paced and process orientated

Customer first:

• You love building deep customer relationships and supporting people to find long term success on our platform

Team work:

• A team player​ who can work in collaboration with a range of stakeholders to deliver excellent results
• A strong self starter​ not afraid to roll up their sleeves and get into the detail

Interpersonal skills:

• You will need strong interpersonal skills, including highly developed communication skills with the ability to build trust and rapport quickly
• Strong values alignment​ - an empathetic individual, positive and proactive, with strong problem solving skills, and an excellent communicator with highly developed communication skills
• Advanced technical and system skills - Experience across using CRMs / Using multiple systems at once

Your Benefits

• Flexible work environment to balance the needs of your role, home and family life
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us and level the playing field for people with disability.

Apply now through the button below or please contact Ria on [email protected] using the subject line: Customer Connection Specialist enquiry via EthicalJobs.

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.