We’re Hireup, where purpose meets technology.

Hello, nice to meet you! We’re an online platform and community for people with disability and their families, anywhere in Australia, to find, hire and manage local support workers who fit their needs and share their interests. Whether it’s support with personal care, getting to work or catching a footy game, we give individuals the tools and technology to pursue a good life on their own terms - a life of choice, independence and control.

At Hireup, you’ll become a critical part of an exciting team, championing this purpose for people with a disability. Wherever you fit best within our organisation, from tech to support and everything else in between, this purpose will ignite you, and our united, grounded and autonomous workplace will help you flourish.

And what does this look like for you?

A life at Hireup is genuinely fulfilling. Here you’re free to explore your potential, experiment and grow, knowing you have the support of an established, investor-backed organisation in a culture defined by empathy, unity, equality and authenticity. We’re also growing across Australia's major cities and proud to offer flexibility in how and where you do your best work - whether office-based, hybrid or fully remote.

Your role - Individualised Living Options (ILO) Exploration and Design Manager

This is a part-time role at 3 days a week - location and days flexible.

Hireup is excited to be a market leader and thought leader in the Individualised Living Options (ILO) space, working to support individuals and families to live in unique arrangements that meet their goals. This role will be responsible for supporting clients at the start of their independent living journey, focussed on helping them explore and design their ideal living arrangement.

• Work with individuals and families to explore and design their ideal living arrangement.
• Take customers on a facilitated journey to eventual submission of a Service Proposal and other forms to the NDIA as required.
• Work alongside others in the Hireup Homes team who are building Hireup’s broader independent living process, ensuring that the Exploration and Design process dovetails in and out of the broader process.
• Consolidate practical lessons from taking clients through Exploration & Design to improve the broader process of living in an ILO arrangement.
• Take a “maximalist” approach to the quality of our service - contribute to it being not just good, but great.

Your Background

• You’re an exceptional coach or counsellor who values being customer-led, customer-centric, and works with a strengths-based approach.
• You are energised by jumping into working alongside customers to manage complex social, economic and relational issues in their lives.
• You have prior experience working in the accommodation space within the Australian disability sector, and/or have social work, support coordination or case management experience.
• It would be highly regarded if you have prior experience with the NDIS, and in particular, ILO or other accommodation services within the NDIS.
• You have exceptional interpersonal and relationship-building skills, and the ability to work with a diverse range of individuals and families.
• You are a creative person with a growth mindset who can thrive in a start-up environment.
• You have exceptional problem solving and critical thinking skills, plus the ability to think outside the square in pursuit of an individualised arrangement that suits each individual person.
• You have excellent writing skills and good attention to detail.
• You have the ability to take the lead, self-start and drive projects from execution to completion.
• You have strong values alignment​ - you’re empathetic, positive and proactive, and a great team player.
• Management or leadership experience will be highly regarded.

Your Benefits

• Flexible work environment to balance the needs of your role, home and family life
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us and level the playing field for people with disability.

Apply now with your resume and cover letter through the button below. If you have any questions please contact Amy Nguyen via [email protected] using the subject line: Individualised Living Options Exploration and Design Manager enquiry via EthicalJobs.

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.