Founded in early 2015 and based in Sydney, Hireup is a trusted online platform and community for people with disability and their families to find, hire and manage support workers that fit their needs and share their interests. Whether it’s support for getting to work, playing chess or taking the scenic route, Hireup gives people the tools they need to live the most flexible, seamless and supported life possible. With over 45,000 registered users in communities all across Australia, Hireup is a national network of local supports. As a purpose-led organisation, we promote a culture defined by its humanity, curiosity and creativity, and allow this to infuse our services, product and people.

The Hireup team is focused on delivering a quality experience for our users, at the heart of which is our Service team. Comprised of our Community Support, Client Experience, Support Worker Experience and Incident Response teams, the Service team is responsible for the wellbeing and satisfaction of our users. As frontline staff, our Service team listens with intent and responds with integrity in its efforts to ensure our users feel heard, supported and satisfied.

Part of the Client Experience team, the Specialised Support Lead works closely with Hireup users with high intensity or complex supports to ensure they are able to get the most out of the Hireup platform. The Specialised Support Lead provides guidance and direction to the community support team and the broader organisation on safe and quality support.

The big picture

• Join one of Australia's fastest growing tech companies - winner of the 2018 Google.org Impact Challenge and 2017 Deloitte Tech Fast 50
• Join a tight-knit, fast-paced team
• Be a key driver in building Hireup as the provider of choice for users with specialised support requirements
• Visibility over the impact that Hireup has in the community

Priorities – the work 


• Manage a caseload of Hireup users with specialised support requirements to ensure the appropriate safeguards and processes are in place.
• Engage with Hireup Disability Support workers to ensure they are skilled and trained to provide best practice support.
• Manage the internal and external reporting required for users with specialised support requirements.
• Ensure compliance with all regulatory and legislative requirements.
• Provide support, coaching and guidance to the Community Support and Client Onboarding teams.
• Work closely with Senior Client Experience Manager in regards to ensuring best practice, reporting concerns, risks, and areas of improvement opportunities.

Skills – the person 


• Experience in health care, disability support, or related field
• Possess incredible emotional intelligence and a sense of clarity that is driven by good intuition and high EQ
• Experience in managing a high volume caseload, with quality support provided to each case
• Strong connection to, or interest in building an understanding of the Australian disability sector and community
• Approach work with high-energy, drive and internal motivation 

• Exhibit adaptability, resilience, transparency, trustworthiness, passion and innate curiosity
• Strong understanding of the importance of privacy and trust within the company