We’re Hireup, where purpose meets technology.

Hello, nice to meet you! We’re an online platform and community for people with disability and their families, anywhere in Australia, to find, hire and manage local support workers who fit their needs and share their interests. Whether it’s support with personal care, getting to work or catching a footy game, we give individuals the tools and technology to pursue a good life on their own terms - a life of choice, independence and control.

At Hireup, you’ll become a critical part of an exciting team, championing this purpose for people with a disability. Wherever you fit best within our organisation, from tech to support and everything else in between, this purpose will ignite you, and our united, grounded and autonomous workplace will help you flourish.

And what does this look like for you? A life at Hireup is genuinely fulfilling. Here you’re free to explore your potential, experiment and grow, knowing you have the support of an established, investor-backed organisation in a culture defined by empathy, unity, equality and authenticity. We’re also growing across Australia's major cities and proud to offer flexibility in how and where you do your best work - whether office-based, hybrid or fully remote.

Your role - Team Builder (Melbourne based)

Team Builder is one of Hireup’s critical Success Services, which provides direct support to help our clients and account managers build their team of support workers. As a Customer Service Representative, also internally known as  'Team Builder', you will be responsible for working directly with Hireup’s clients and support workers to build successful and well-matched teams, providing services ranging from filling last minute bookings to building out a comprehensive team to meet the needs of the client. Ultimately, your job is to deliver an outstanding quality of service for all clients and support workers who need our assistance to team up.

• Work directly with clients and workers to build successful, sustainable teams.
• Work directly and indirectly with Hireup clients and support workers to find the perfect support match.
• Build a relationship with the client or support worker you are building a team for, to quickly understand the nature of the support they are seeking and to find not just an available match, but a great one.
• Build strong local relationships with clients, workers and others in the disability community to ensure you’re able to provide the highest quality service and advice.
• Work closely with the Team Builder team of which you are a part, as well as the broader ‘Success Team’ at Hireup, to ensure the clients they are working with are also able to find great team members for their needs.
• Be responsible for high rates of service request completions, as well as customer satisfaction.

Your Background

• You have worked in either a case management, contact centre, support work or customer service role in a fast-paced, customer-focused environment.
• Being a current active support worker on Hireup is highly desirable, and strong disability sector knowledge a big plus.
• You love building deep customer relationships, and supporting people to find long term success on our platform.

Your Benefits

• Flexible work environment to balance the needs of your role, home and family life.
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals.
• Allowances to support you in your work set up and professional development.
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work.

Join us and level the playing field for people with disability.

Apply now through the button below or if you have any questions please contact Amy Nguyen via [email protected] using the subject line: Team Builder - Melbourne Based enquiry via EthicalJobs.

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.