About ReachOut

ReachOut is the leading online mental health service supporting young people during tough times.

We help young people feel better about today and the future, no matter what challenge they’re facing. ReachOut provides a safe online place where young people can openly express themselves, explore what’s happening in their lives, connect with people who understand their situation, and find the resources to help them manage their challenges now and in the future. Anonymous, free and 100% online, ReachOut has been designed specifically for – and with – young people.

From one-to-one support from experienced peer workers, to online forums, as well as tips, stories and resources, ReachOut offers a wide range of support options that allow young people to engage in the ways they want to, when they want to.

About you and the job

In this role, you support online discussion by monitoring and moderating the peer support forums across ReachOut’s youth and parents’ services. You work collaboratively with the community members to build strong and safe online communities and to make sure the service users feel heard and supported by their peers. You will often need to respond to high-risk situations with service-users that will require sound judgement to manage mental health challenges and the impact of this on others.

This role suits someone who:

• Is looking for a flexible part-time role
• Has experience working with young people and practices clear boundaries and self-care
• Has a good understanding of Duty of Care principles and is confident assessing and responding to levels of risk and harm
• Believes in taking a collaborative approach and is committed to working as a team to develop creative ways to engage the online community
• Displays empathy and compassion in their work

To find out more about ReachOut and read the full position description, please go here.

What ReachOut can offer you

• Work on an innovative strategy that will shape the future of youth digital mental health services in Australia
• A great work-life balance through flexible hybrid arrangements to support your whole life
• A strong culture that celebrates inclusion and diversity

How to apply

Note: We will be shortlisting for this role immediately. Applications will close once a suitable applicant has been identified so please get your application in ASAP.

Candidates must have the right to live and work in Australia permanently. You will also be required to obtain a current employment Working with Children Check.

As we are a mental health organisation it is important to let you know that you may hear stories of distress, hardship or trauma when working at ReachOut. We really encourage you to reflect on how this may impact you when considering applying for this role. An EAP is available to support employees.