ABOUT THE COMPANY

Jigsaw Blue is a Disability and Youth Support organisation that delivers the levels of services that most others in the industry can only promise. We are a progressive team that genuinely understands the day-to-day requirements of our clients which ensures we do enlighten their lives every single day.

ABOUT THE ROLE

Jigsaw Blue has an exciting opportunity for a full-time Service Delivery Manager to work within our Thomastown Office.

Your responsibilities will include:

• Managing, coaching, and motivating a progressive and passionate team who are consistently striving to deliver the highest standards of service.
• Support the Senior Management and Quality and Risk team to implement policies, processes, and practices effectively.
• Identify and model a culture of continuous improvement.
• Engage and support our frontline leaders.
• Be personally involved in quality checks.
• Be accountable for client engagement and retention

ABOUT YOU

• You will have an energetic leadership style, with an assertive and organised approach
• Ability to work and thrive under pressure
• Be able to manage staff performance and have those ‘difficult’ conversations including conflict resolution and problem solving.
• Have exceptional knowledge of the Disability Services Industry (DFFH AND
• NDIS)
• Have outstanding written and communication skills including a medium to high level of IT software knowledge
• Clear understanding of complex behavioural and medial supports and restrictive practice frameworks.
• A tertiary qualification in Social Work or other relevant area will be highly regarded

MANDATORY REQUIREMENTS

The Service Delivery Manager must have current and valid certifications, including:

• Working With Children’s Check (Employee)

• Minimum of 2 years management experience
• NDIS WSC (Workers Safety Clearance)
• NDIS Workers Orientation certificate
• 2 x professional references