About the Role:

As the key management leader of Family Support Network, Lismore, the role of the General Manager is to ensure that the mission and vision of the organisation is achieved through programs, planning, financial accountability and community liaison. Reporting directly to the Board of Management, the General Manager is responsible for overseeing the strategic plan, administration and programs of the organisation.  Other key responsibilities include:

• Strategic Leadership and Governance – leading the organisation in a manner that supports and guides its mission, using a strength-based framework and constructive change management.
• People Management – a positive role model, supporting and encouraging the ongoing professional development of a high performing team of community service workers.
• Financial Performance and Viability – ensuring that resources are managed with integrity and are sufficient to maintain the financial health of the organisation.
• Organisation Operations – ensuring that resources are appropriately allocated and implemented to maintain effective operation of the organisation’s service work.
• Stakeholder Management – promoting, building and retaining relationships with all stakeholders, including Board, government departments, community, agencies, funding bodies, service users and their families, and supporting the safety and well-being of service users.

Skills, Experience and Personal Attributes Required:

To meet the requirements of the role, you will ideally have the following proven skills, experience and personal attributes:

• A bachelor’s degree minimum and extensive experience in areas of Social Work, Management, Human Services, or related fields.
• Demonstrated transparent and high integrity non-profit leadership experience, with an understanding of and capacity to support and work within the mission and values of the organisation.
• Demonstrated ability to lead, support, develop, and collaborate with staff from a strengths-based perspective whilst also working autonomously, prioritising own workloads and managing own stress levels
• Strong, hands-on, budget management skills, including budget preparation, analysis, decision-making and reporting.
• Strong organisational abilities including planning, delegating, program development and task facilitation.
• Ability to convey a vision of FSN’s strategic future to staff, Board of Management, volunteers, donors and government partners.
• Knowledge, understanding and capacity to work effectively with funding bodies, together with fundraising strategies and donor relations unique to the non-profit sector.
• Skills to collaborate with and engage Board of Management members and other diverse volunteers and donor groups.
• Demonstrated effective interpersonal communication skills, written skills and competence in public speaking.
• Working knowledge and understanding of the Government Family funding sector, the organisation’s statutory and legal responsibilities and mandatory reporting requirements, including sound understanding of child safeguarding
• Capacity to collaborate respectfully and productively with service users, other NGOs and community partners including ability to advocate and negotiate.
• Advanced level of computer literacy and knowledge of information systems
• A current NSW Driver’s Licence

About the Organisation:

Family Support Network (FSN) is an incorporated, Lismore based, not-for-profit organisation whose mission is to provide services that actively develop family well-being, build upon family unity and strengths and promote the rights and safety of children and young people.

Family Support Network has been offering quality services to families for almost 30 years, mostly in the Lismore NSW local government area. Services include provision of family work/support, facilitating parenting programs, as well as supported playgroups. FSN is also the Australian coordinator for training in the 'Parents As Teachers' evidence- based program which supports parents to engage with their children's early learning and development from 0-5 years age. Many of our services are funded by Family and Community Services (NSW Government).

For further information, please see our website - https://www.fsn.org.au.