About LifeFlight Australia

As a member of our support team, you play a critical role in the lifesaving work that LifeFlight performs each day.

No matter the role, we believe every employee plays an important part in every mission we perform; whether it's making sure our IT systems are performing at the highest level, engaging with our supporters, or training staff with the most current medical and aviation regulations. Each and every employee at LifeFlight helps to saves lives every day.

About the Role

Our Fundraising Operations team sits within the Life Flight Foundation and is responsible for Supporter Care & Service. This role is an integral part of the team, providing administration and transactional service to our Supporters by processing fundraising transactions, data entry, banking, and receipting.

Due to an internal promotion, we have a permanent, full-time role based in our Robina Office - conveniently located across the road from Robina Shopping Centre and public transport. Although we are looking for an ASAP start, we also welcome applications from those who may not be available until early January 2023.

About You

With a can-do attitude and genuine desire to be “part of the process”, you will enjoy collaborating within a small team environment, while being responsible for your own tasks and duties.

Other key experience and abilities will include:

• Providing exceptional supporter care/customer service with all transactions and communications
• Ensuring all information/data is current, robust, and accurate; self-checking your work
• Managing connection and communications with the Finance Team to support efficient and effective transfer of information
• A calm, patient approach underpinned by an easy-going and friendly nature
• Confident telephone manner – this role will include warm outbound calls to supporters
• A mature attitude; able to be resilient and “bounce back” from difficult conversations
• Exceptional attention to detail while still able to see the big-picture
• Ability to be agile and manage interruptions and changing priorities
• Multi-tasking and time-management skills; able to prioritise tasks and work to multiple deadlines

Although not essential, being technically savvy is also highly desirable:

• We use Salesforce CRM so a solid understanding of this system (or similar CRM) would be highly advantageous
• An intermediate-level knowledge Microsoft Suite – specifically Word, Excel, and Outlook. You need to be confident and comfortable creating and maintaining spreadsheets.
• Previous experience using online Fundraising platforms such as GiveEasy

Benefits and Culture

Our Fundraising team has been through system developments and improvements over the past year, so this is an exciting time to get involved. We are enthusiastic about implementing professional development plans and pathways for our staff in the coming months. Along with this, we offer:

• A caring and supportive environment – both within our team and on a broader organisation level. All staff have access to our EAP.
• Free onsite parking at our Robina office – which also has public transport options very close to hand. We are a stones-throw from the Robina Shopping Centre
• As a non-profit organisation, we offer full Salary Packaging options, plus entertainment benefits
• Access to a discounted workplace health and fitness program – at a fraction of the price of a regular gym membership, you and your family can enjoy a wide range of gyms, pools, and fitness centres

About LifeFlight

LifeFlight is a world leader in aeromedical care and Australia's most diversified service with both a fixed and rotary wing fleet. We help seriously ill and injured patients around Australia and the world to quickly get the medical care they need. From rapid response to inter-facility transfers, our team of more than 400 staff members, including aviation crew, support staff, and over 150 doctors, are a lifeline to people in their hour of need. Best known for our RACQ LifeFlight Rescue community helicopter service and LifeFlight Retrieval Medicine, the LifeFlight also operates a world class training division in the LifeFlight Training Academy.

Applications will be reviewed as submitted, and we will be conducting interviews throughout the process.