About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 5,600 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.   

About the role

The NDIS Client Intake and Support Officer is the first point of contact for new customers purchasing services from Life Without Barriers within a regional disability service. 

Based in our Rockdale office, you will be responsible for coordinating the initial entry process for all NDIS customers enquiring about LWB services, with a particular focus on our Short Term Accommodation (respite) services.

Please note, this is a Full Time Contract until the 22nd of February, 2020.

Key Responsibilities

• Work within the principles of the National Disability Insurance Scheme and relevant legislation
• Work proactively and positively with customers and stakeholders, including families, guardians, support coordinators and the NDIA
• Ensure all enquiries are responded to in a timely and professional manner
• Provide information about service capacity and limitations to customers
• Work with relevant staff to scope and establish the agreed service prior to service delivery
• Work with customers and key staff to develop a Service Agreement that reflects customer needs and preferences
• Complete all required documentation in a timely manner and in line with LWB disability policy and procedures
• Provide weekly (or as directed) reports to the Operations Manager that includes new customer data, exits, trends and positive outcomes

Skills & Experience

• Tertiary qualifications with a minimum of a Certificate IV in Disability, Mental Health or Community Services or equivalent demonstrated knowledge and experience
• Current driver’s license
• Demonstrated relevant experience in working with people with a disability and their support networks
• Demonstrated experience working in a dynamic, high volume work environment
• Excellent customer engagement skills
• High level knowledge of relevant community networks and mainstream services
• Demonstrated understanding and / or ability to use Data Bases and Microsoft Office suite of programs, for example Outlook, Word and Excel

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Opportunity to work for one of Australia's largest social purpose organisations
• Work within a supportive environment with excellent career opportunities
• Attractive remuneration package with excellent tax benefits