• Permanent Full Time - Hybrid

About the Organisation

Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Supporting the aged care programs nationally across Life Without Barriers, the Process and Procedures Coordinator will be responsible for monitoring Aged Care reforms, identifying and implementing process improvement opportunities and ensuring clear and consistent policy and procedure nationally in order to support staff and enable optimal services to be delivered to the clients we support.

The successful candidate will have a strong understanding of client service operations, with experience within aged care, strong administration skills and ability to engage and work with various stakeholders across the business. This is a permanent full-time position which can be based from any office within our national footprint, with flexibility to work days from home.

Key Responsibilities

• Maintain current knowledge of developments within the Aged Care sector and changes stemming from the Aged Care reform.
• Develop and maintain processes and procedures across all existing and new Aged Care programs.
• Responsible for the maintenance of relevant service manuals and guidelines.
• Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives.
• Lead process improvement initiatives, design and implementation of new support tools.
• Carry out business performance analysis and reporting.
• Facilitate and provide specialist process improvement advice to business units via targeted workshops to identify and resolve specific issues that are critically impacting business outcomes and require urgent resolution.
• Compilation of business proposal and preparation and collation of relevant reports.
• Provide oversight of relevant service sector contractual and internal LWB KPIs as directed.

Skills & Experience

• Tertiary qualifications (or equivalent experience) in human or social services.
• Experience working in the social services or homecare sector.
• Demonstrated experience in the writing of accessible policies, procedures and guidelines that support service delivery.
• Demonstrated experience in managing competing priorities and delivering quality outcomes within agreed timeframes.
• Comprehensive understanding of relevant legislation and service standards within the home and aged care sector.
• Excellent written and verbal communication skills and ability to prepare high level written products inclusive of policies, reports, emails and other written forms.
• Demonstrated ability to use Microsoft Office suite of programs.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Please note: Mandatory COVID-19 vaccinations are required for this position, in accordance with relevant Public Health Orders across all States and Territories. In these circumstances, evidence of vaccination will be required prior to an offer of employment.

Benefits

• Join one of Australia’s largest social purpose organisations
• Permanent full-time role
• Hybrid working arrangement, including work from home options
• Monthly rostered days off
• Up to $15,900 of your annual salary tax free through salary packaging

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts.

For any enquiries including persons with disability that require adjustments, contact Kestra Caller at [email protected] using the subject line: Process & Procedures Coordinator - Aged Care Reform enquiry via EthicalJobs.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered.

View our statement here.