About the Organisation

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers.  Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

This is a permanent full-time role with a flexible location. You will be a part of the National Safeguarding Unit (NSU) in the National Restrictive Practices Team supporting and enabling the NSU and Client Services to meet their reporting requirements to the National Disability Insurance Scheme Quality and Safeguards Commission (NDISC) and other relevant bodies as required.

Key Responsibilities

• Assessment and follow up of information and incidents to determine reporting requirements
• Undertake internal and external reporting, including the uploading of relevant information and documents to relevant systems
• Provide advice and support to client services staff regarding reporting requirements and associated policies and procedures
• Maintain and monitor records and systems
• Provide direct and indirect support and training for Client Services staff to access systems, create records and access data
• Generate routine and ad hoc reports as required
• Use data to identify and escalate systemic issues, risks, poor practice and non-compliance with LWB policy and procedure and legislation
• Assisting with responses to the National Disability Insurance Scheme Quality and Safeguards Commission and other regulatory bodies
• Maintain positive working relationships with Client Services and other key stakeholders and LWB business partners

Skills & Experience

• Experience in, and working knowledge of, the NDIS Quality and Safeguarding Framework and reporting requirements
• Demonstrated experience of working in the disability service sector
• Experience in incident assessment and / or behaviour support and restrictive practices
• Proficient ability in the use of the Microsoft Office suite of programs, specifically Outlook and Excel
• Well-developed analytical and problem solving skills, with excellent attention detail
• Strong written and verbal communication skills
• The ability to work collaboratively with internal and external stakeholders, as part of a multidisciplinary team
• Ability to manage a diverse program of work with competing priorities, in an agile and dynamic work environment, delivering high quality outcomes within timeframes
• Ability to maintain confidentiality

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Join one of Australia’s largest social purpose organisations
• Permanent full time – location flexible
• Monthly rostered days off and salary packaging benefits

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts.

For any enquiries including persons with disability that require adjustments, contact Debra Neil at [email protected] using the subject line: Reporting Officer - Restrictive Practices - Flexible Location enquiry via EthicalJobs.

To be considered for and appointed to a position at Life Without Barriers, you must be vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here.