Partners in Wellbeing is a three tiered wrap around support program focussed on mental health and wellbeing, financial counselling and business advice for small business owners impacted by the pandemic. We offer free and confidential support to small business owners through access to qualified expert business advisors. A business advisor will work with a small business owner to help with challenges and opportunities for their business, provide assistance to understand their position and develop business plans for the future.

This newly created role has been created to support the increased demand for the service, providing essential administrative and program support to the team. To find out more about the program, please view the website.

About the role

The Program Support Officer will deliver critical administration, reporting and program support activities for the length of the deed executed with the Department of Jobs, Precincts and Regions. This is a full time, three month contract role, with the possibility of extension.

They will assist with program reporting, data entry, maintain program databases, coordination of enquiries, scheduling appointments, produce action plans and provide general administration support to the program.

The role will require the following:

1. Database Management – role is required to maintain and manage the program database in consultation with the Program Manager.
2. Interpersonal Skills – must have the interpersonal skills to be able to work effectively with internal Program Staff and be able to work effectively and efficiently with external contractors.
3. KPIs – work closely with Program Manager to ensure MIC delivers all critical KPls in line with the agreement with the Department of Jobs, Precincts and Regions.
4. Reporting – assist with the timely delivery of all reports to the Department of Jobs, Precincts and Regions.
5. Administration & Program Support – organising and supporting Business Advisers with key administrative tasks including booking & scheduling appointments, processing referrals into system, organising invoicing in conjunction with the accounts team, supporting business advisors with report/document preparation, developing and collating success stories/case studies and supporting the Program Manager to ensure the successful delivery of this program.

Accountability

The Program Support Officer will report directly to the Program Manager, Partners in Wellbeing Business Advisory Services.

Key Selection Criteria

1. Administration experience.
2. Business/commerce tertiary qualifications desirable and / or industry experience.
3. High level written and oral communication.
4. Good computer and digital communication skills.
5. Strong organisational/project planning and time management skills.
6. Strong attention to detail and EQ.

About the organisation

Melbourne Innovation Centre is one of Victoria’s original and longest running business incubators. Its prime objective is to support start-up and growing businesses, offering affordable space and intensive support and mentoring. Over 20 years, Melbourne Innovation Centre has grown from a single Business Incubator, into multiple established incubators across Melbourne’s north.

Melbourne Innovation Centre’s business incubators are home to approximately 80 client businesses, ranging from horticulture, environmental technologies and costume design, to sculpture and agritech. The incubator site provides client businesses with a combination of open space, warehousing and office space.

Melbourne Innovation Centre works closely with the local government, economic development organisations, TAFEs and Universities to nurture and develop start-ups and small businesses. In turn, graduate businesses successfully enter the wider business community, supporting local economy and providing sustainable employment opportunities.

Melbourne Innovation Centre also oversees several high scale Government programs Australian Small Business Advisory Services and Bushfire Business Recovery Advisory Services.

MISSION

To assist and stimulate long term economic and sustainable employment in Melbourne’s northern region and beyond through support of new and existing small, start-up and scale-up enterprises.