We are searching for a passionate Support Coordinator to join our NDIS Support Coordination team in Rockhampton. You will be responsible for working directly with NDIS Participants and other networks to connect with and maintain a variety of relationships which will enable them to implement their NDIS Plan and achieve their goals and aspirations.

About us:

Mercy Community is a not-for-profit organisation, focused on the provision of innovative and responsive services in the areas of child protection, multicultural community support, family mental health, community and residential based aged care and disability support services. We are a strongly committed team that works hard and truly lives our values – Mercy, Acceptance, Excellence, Dignity, Empowerment and Integrity. We encourage and welcome candidates from all cultural backgrounds and encourage you visit our website to find out more about Mercy Community.

The role:

• Undertake actions necessary to coordinate support and increase capacity for participants under the National Disability Insurance Scheme.
• Supports a Participant to implement the array of supports within their NDIS Plan innovatively and creatively
• Strengthen and support a Participant’s support network of providers, and ensure that services offered are tailored to meet individual requirements of the Participant
• Work collaboratively and innovatively with NDIS and mainstream services to ensure people with complex needs are supported and their supports are stabilised
• Support people to connect to their community and build capacity in a person centred and holistic manner
• Contribute to the Participant and their Guardian/ family as well as the National Disability Insurance Agency (NDIA) with regular reports on outcomes and success indicators, as they relate to a Participant’s stated goals and aspirations
• Support a Participant in readiness for NDIS plan reviews, to ensure that their plan most accurately articulates their goals and aspirations as they develop and grow

About you:

• Highly demonstrable knowledge of the NDIS and or a willingness and eagerness to gain it
• Minimum of three (3) years’ experience within the disability sector, complex case management, clinical case management, in the health or associated human welfare sectors
• Highly developed adaptable and person-centred communication skills
• Understanding and knowledge of the mental health and health systems
• Demonstrated intermediate ability to use computer IT systems including MS Word and Excel software
• Completion of NDIS Worker Orientation Module
• Have and maintain an open Queensland Driver’s License
• Ability to gain and maintain all relevant and legislative personal history probity checks (incl. Blue and Yellow Card Positive Notice)

We’ll offer you:

• Attractive salary package
• Permanent position in a supportive team environment
• Generous salary sacrificing benefits
• Access to Employee Assistance Program (EAP)