About Us

OnSide offers independent Support Coordination services for people with an NDIS (National Disability Insurance Scheme) plan.

We connect customers to their communities and engage relevant providers to enable them to thrive.

Our Support Coordinators are NDIS experts, supporting our customers to navigate through the NDIS and their NDIS plan to deliver the best outcomes.

Apply for our 2nd intake of 2022, with key dates being:

• 1 April 2022 – appointments made
• 27 April 2022 – orientation week.

About You

If you live and breathe equality and are passionate about making the world a more inclusive and accessible place for all, becoming an OnSide Support Coordinator is the right role for you.

We’re looking for a collaborative, resourceful and customer-oriented team player with exceptional organisation and customer service skills.

To be successful in this role, you’ll need:

• Two years of experience in a Support Coordination/ Case Management role under the NDIS, in disability or aged care
• Experience in community engagement and relationship management
• Qualifications in Social Work; Degree/Diploma in Disability or Community Development; Allied Health, Psychology, or Case Management.
• NDIS Worker Screening Check clearance
• Working with Children Check
• Current Victorian Driver’s license and well-maintained vehicle that meets current safety standards with comprehensive car insurance.
• Eligibility to work in Australia
• To have completed the NDIS Quality and Safeguards Commission online Worker Orientation training module called ‘Quality, Safety and You’ prior to your commencement.

To be successful you will also:

• Be a quick learner with great communication skills
• Have good computer skills (intermediate knowledge of Microsoft Office Suite including Excel)
• Be able to set priorities and manage your time effectively
• Be able to work remotely and independently while still contributing to a team environment.

About the role

We are recruiting multiple roles across Melbourne’s East and South East.

This is a permanent role available full time or part time (0.8 FTE minimum).

As a Support Coordinator with OnSide you will provide varying levels of coordination and transition supports for children, young people, and adults.

Working from each customer’s NDIS plan you’ll support them to gather the resources and services they need, along with your strong and respectful relationship, to support them to achieve their goals.

Flexible work arrangements. Our work pattern generally includes 1-2 days per week working from your home office, 1-2 days per week visiting customers and 1 day per week at an office location to enable collaboration with the team.

Travel will be required across various metropolitan and regional locations to support our customers.

Your responsibilities will include:

Supporting the OnSide customer to build their capacity, while supporting their understanding of the NDIS and supporting their choice and control in implementing their NDIS plan goals.

• Coordinate a range of supports to suit customer needs across multiple providers
• Coordinate customer’s plan to enable greater independence across all domains of their life
• Work within funding levels associated with each customer (continually track, monitor, and report funding budgets)
• Continually gather and document relevant information about customers from other services for the development of evidence-based reports and updates
• Liaise and work collaboratively with key stakeholders to establish a mutual goal of coordinating service delivery and developing effective linkages relevant to the achievement of a customer’s NDIS goals
• Assisting Team Leader with expansion of the West Melbourne region with Community Engagement and local networking.

Benefits & Culture

OnSide is focused on your professional and personal growth, whether you’ve worked in the disability sector for decades or you’re newer to the industry. OnSide offers a challenging and rewarding opportunity which will drive you to achieve your both personal and professional goals.

As a member of the Onside team some of the benefits you will receive include:

• Salary of $35-$39 per hour plus super, dependent on experience
• Reimbursement for kms travelled for customer contact
• Home office fit out - laptop, additional screen & mobile phone and headset provided
• Supportive and structured professional development process with career development opportunities
• A flexible working model that enables work/life balance
• A permanent and secure role with an established business
• Team development days
• Access to a comprehensive Employee Assistance Program.

OnSide is an equal opportunity employer and is committed to ensuring a safe environment. We encourage applications from people from diverse backgrounds including, but not limited to, those from the Aboriginal and Torres Strait Islander, culturally and linguistically diverse, the LGTBQIA+ community and people with a disability.

Next Steps

If you’re an experienced and motivated self-starter looking for flexibility and further career growth and if you feel that your skills and experience could make an impact within a fast-growing organisation, we’d like to hear from you. Please apply directly via the Apply Now link.

For more information about OnSide please visit our website https://www.onside.com.au/

For additional information on our Support Coordinator position please contact us at [email protected] using the subject line: NDIS Support Coordinators enquiry via EthicalJobs where you can request a Position Description.