The award-winning Moon Rabbit Cafe, known for its social and environmentally sustainable values is seeking a Cafe All-Rounder that can hit the ground running with great barista, food prep and customer service skills.

Within the role is an opportunity to support our student placements in our Tiered Transitional Training program for young people facing barriers to employment or education, adding a community development element to the job that delivers great outcomes.

• REPORTS TO: Moon Rabbit Manager
• HOURS: Casual Employment
• LOCATION: Preston
• AWARD: Neighbourhood House and Adult Community Education Collective Agreement 2010
• CLASSIFICATION & SALARY: NHACE Agreement 2010 Level 3.10- $30.49 per hour (base rate + casual loading)
• POSITION COMMENCES: July 2021
• INTERNAL LIASON: Chief Executive Officer, Management Team, Marketing & Communications Coordinator, Bridge Darebin Staff, Volunteers, Board of Management, Contractors, Moon Rabbit Staff, TTT Program Students
• EXTERNAL LIASON: Moon Rabbit Customers, Moon Rabbit Suppliers

ABOUT BRIDGE DAREBIN

Bridge Darebin is a vibrant, not-for-profit community organisation based in the Darebin LGA. Bridge Darebin is a Social Enterprise that incorporates a Neighbourhood House, a Learn Local organisation, a Low-waste training café, and Occasional Care Centres. We value community ownership and management and provide our services free from discrimination. We are a registered charity and Public Benevolent Institution.

We are an economically and environmentally sustainable social enterprise NFP that provides social, educational, and support programs to meet community needs. The organisation has five main areas of activity across multiple sites: adult education, children's services, community programs, venue hire, and our socially responsible café, Moon Rabbit.

ABOUT MOON RABBIT CAFE

Moon Rabbit aims to provide an outstanding experience for customers, staff, and volunteers while delivering on its values of sustainability and supporting the local community. Our award-winning café operates on a zero-waste model. We support young neurodiverse people through our Tiered Transitional Training (TTT) Program to develop their technical, life and employability skills in a supportive practical working environment.

CURRENT CAFE OPENING HOURS

Monday - Friday: 8am - 2pm

(shifts vary between 6am - 4pm)

KEY RESPONSIBILITIES OF THIS ROLE

Reporting to the Moon Rabbit Manager, the Café All-Rounder is responsible for the preparation and serving of hot and cold food and beverages for dine-in or takeaway customers. The role requires a high standard of customer service, promoting Bridge Darebin's values and supporting the Moon Rabbit Manager and Supervisors in maintaining a positive, supportive and vibrant environment.

Café All-Rounders will also support the Tiered Training & Transition program students during their ongoing placement in the café. Essential to this role is the possession of an outgoing, proactive, personable, empathetic and respectful attitude and a desire to work with and alongside people with additional learning and support needs.

CUSTOMER SERVICE

• Provide a professional, friendly and enthusiastic attitude toward customers and customer services at all times.
• Respond promptly to customer inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Food and Beverage
• Deliver exceptional food service standards and product knowledge.
• Prepare and serve espresso coffee efficiently and to a high standard, meeting customer's needs.
• Prepare and serve food according to set specifications and customer requirements.

OPERATIONS

• Actively embrace and promote Moon Rabbit environmental and sustainability measures.
• Participate in daily operations, including setup and clean down of service areas and all kitchen sections.
• Assist with the setup and clearing of the café for events and functions.

OCCUPATIONAL HEALTH & SAFETY

• Ensure that Worksafe and OHS practices are met and maintained.

COMMUNICATIONS

• Communicate and coordinate with colleagues as necessary.
• Consistently seek to engage the local community by promoting Bridge Darebin and Moon Rabbit values.

OTHER RESPONSIBILITIES

• Drive and operate the Moon Rabbit 'On the Hop' mobile café.
• Provide training, support, and guidance to Moon Rabbit staff, volunteers and TTT students.
• The incumbent can expect duties not explicitly mentioned in this document but within the capacity, qualifications, and experience generally expected from persons occupying positions at this classification.

KEY PERSONAL SKILLS

The person for this position will have demonstrated experience in:

Independently managing time, prioritising and planning work to meet set timelines in an environment of competing priorities.

Understanding of and commitment to working in a community organisation or relevant environment, with an ability to relate to a wide range of people.

Ability to maintain complete confidentiality and use diplomacy and discretion concerning all work activities.

Excellent communication skills including an ability to interact effectively and sensitively with internal and external customers.

Highly developed interpersonal negotiating and problem solving skills.

ESSENTIAL SKILLS & EXPERIENCE

• Extensive experience in fast-paced front of house café operations, including taking orders, preparing espresso coffee and hot and cold menu items.

• Highly developed barista skills.

• High level customer service and conflict resolution skills.

• Ability to multi-task, prioritise, and manage competing tasks.

• Demonstrated ability to follow policies and procedures, especially concerning OH&S.

• Excellent initiative and ability to pro-actively seek out and complete tasks any time you are not actively serving customers.

• Passion and enthusiasm for great food and coffee.

HIGHLY DESIRABLE:

• A working knowledge of Health and Safety responsibilities in a café environment.

• Knowledge and experience of Not-for-Profit community organisations and social enterprise.

• A passion and understanding for working with and helping people with additional learning needs to achieve their goals.

• Experience in training people in hospitality environments.

Appointment is subject to:

• A current Working with Children check.

• Current Victoria Police check.

• Current and clean Victorian Drivers Licence.