• Join a passionate team providing positive, safe and respectful relationship support
• Deliver high quality client outcomes and services
• Permanent, part-time 3 days per week located in Kew

This is an exciting opportunity for a motivated, experienced administrative professional at our Kew centre to join Relationships Australia Victoria.

Relationships Australia Victoria (RAV) is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”. RAV provides services from centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Senior Manager Kew, your responsibilities include welcoming first point of contact for clients and people contacting RAV about services and our Family Mediation, Counselling and other programs, responding in a helpful manner via phone, email and in person. You will provide organisational and administrative support to management and staff, undertake basic assessment of client service needs and manage the coordination, booking, data entry and processing of client appointments.

This role is located at our Kew centre and is permanent part-time, working three (3) days per week with one evening shift either on a Tuesday, Wednesday or Thursday, until 8pm.

Qualifications, skills and experience

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Proven experience answering high volume inbound calls, delivering high quality customer service, ideally within a medical or health care related environment.
• Demonstrate a high level of skill in dealing with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations.
• High level of confidentiality to ensure client personal and financial information is maintained.
• Proven track record in managing priorities, organising priorities with excellent attention to detail.

Why join us?

RAV offers hybrid working arrangements, competitive salary conditions and benefits with a base salary range of $68k-$70k (pro-rata) per annum. Your professional development is important to us, we provide best practice training, clinical supervision, work/life balance benefits to staff.

How to Apply

Using the Apply Now button, please include your resume and a brief cover letter broadly outlining your experience and how it relates to this position. For confidential enquiries please contact please contact Laura Zavros, Assistant Manager Kew by phoning 0407 746 179.

A position description is attached.

COVID-19 compliance

Candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption during their application process.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.