• Join a passionate team providing positive, safe and respectful relationship support.
• Full-time, ongoing position.
• Located in Richmond.

This is an exciting opportunity for a motivated and experienced individual to join our Open Place team as the front desk receptionist.

About RAV and Open Place

RAV is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”. Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. Our services are for all members of the community, regardless of their religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances. RAV provides services from centres across metropolitan Melbourne and regional Victoria.

Open Place has been operating for over 11 years and is the Support Service for Victoria’s ‘Forgotten Australians’ which was developed as a result of the Forgotten Australians Report tabled in the Senate in 2004. This service co-ordinates and provides direct assistance to address the needs and issues of people who grew up in care prior to 1990, helping people deal with the legacy of their childhood experiences and provides support to improve their health and wellbeing.

About the role

Reporting to the Senior Manager Open Place, this position will provide an efficient and welcoming first point of contact for service users and visitors to Open Place, responding in a helpful manner via phone and in person. This position will also provide general administration and office management support, including but not limited to, answering and directing calls to relevant teams, mail management, typing of minutes, updating databases and ensuring our drop-in centre and facilities are tidy and presentable at all times.

This position is permanent full-time (37.5 hours, 5 days per week) and is based at our Open Place centre in Richmond.

Skills, experience and qualifications

• Previous reception experience.
• Have a sensitive non-judgmental approach and be aware of the needs of clients, staff and other people.
• Excellent flexibility, time management and organisational skills, the ability to negotiate with others and clear and friendly communications skills.
• Capacity to engage effectively over the telephone for extended periods of time with a polite and friendly telephone manner.
• Excellent verbal and written communication skills.

A copy of the position description (can be viewed below and) is available at www.rav.org.au/careers .

What we offer

A competitive salary package is on offer to the successful candidate with a base salary range of $65k to $70k per annum, superannuation and access to salary packaging. We are an ‘employer of choice’ providing best practice professional development, training, clinical supervision and work / life balance conditions and benefits to our staff. To apply for this position, use the APPLY button and attach your covering letter responding to the above job requirements “Skills, experience and qualifications” and your current resume/cv.

For specific queries about this position contact Tracey Anderson, Client Services Coordinator by phoning 0432 574 731.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.