ABOUT US

Refuge Victoria is a not-for-profit Specialist Family Violence Organisation that provides refuge/crisis accommodation to women and children escaping family violence. We have been responding to family violence and changing people’s stories for over 40 years. Refuge Victoria is the largest provider of refuge/crisis accommodation in Victoria with three core and cluster refuges, 15 refuge properties and nomination rights to 35 Transitional Houses.

Refuge Victoria is committed to the principles of cultural safety and inclusion of all individuals from diverse backgrounds and to the safety and inclusion of individuals with a disability.

The organisation supports women and children experiencing homelessness from family violence, providing refuge and crisis accommodation, risk assessment and case management support and outreach case management support to clients in transitional properties and/or private rental.

THE ROLE

Leading a passionate, collaborative team the Refuge Manager has the primary responsibility for the management of staff and services for the refuge, surrounding 13 refuge properties and 35 transitional properties. The refuge manager will be responsible for supporting the day-to-day operations of the refuge and accompanying properties as well as providing reflective practice, debriefing and supervision to the team.

The Refuge Manager plays a pivotal role in the success of the family violence emergency response program. They are expected to meet a range of outcomes and deliverables which align with Refuge Victoria’s Strategic Plan.

The Refuge Manager is responsible for coordinating the delivery of an extended hours service. This role entails the oversight and monitoring of high-quality intake and family violence risk assessments, safety plans, needs assessments, case and exit planning. The role also incorporates overall management of the properties and units to ensure they are maintained and ready for occupancy. The program includes full time Monday to Friday staff and staff rostered over seven days per week providing after-hours support.

RESPONSIBILITIES INCLUDE:

• Coordinate intake and referral functions and the management of emergency and accommodation response services
• Provide supervision and management coordination to the Refuge team
• Ensure vacated units are ready for occupancy within 1-2 business days
• Participation in the back up on-call roster, and some after hour’s service provision as required
• Ensure high quality and comprehensive risk assessments, safety plans, needs assessments and case plans are undertaken for women and children accessing emergency accommodation
• Co-ordination of exit planning and handovers to Refuge Victoria programs or to external services
• Provision of daily complex staff case management support
• Provide strategic advice to senior management and participate in senior management team meetings

MINIMUM QUALIFICATIONS:

The successful candidate will need to have the following:

• Relevant tertiary qualifications such as Social Work, Social and Community Services or Psychology.
• Family Violence or similar sector experience.
• 3+ years leadership experience.
• A current police check, covid vaccinated and working with children's check.

This role is full-time ongoing with the expectation of participation in the on-call roster for after hours.

The salary is Level 8 of the SCHADS award. Benefits include an ADO and salary packaging. The successful applicant must be able to satisfy all probity checks required as part of the role, including police check, WWCC, and references.

For a confidential discussion, please call Trishia Barclay on 0439 145 559.

Refuge Victoria is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.