Silver Chain has an exciting opportunity for a Home Care Package Co-ordinator to join our team within the North Metro service centre, on a permanent full time basis.

The successful applicant will have the following skills, experience and attributes:

• Knowledge of service provision, co-ordination, allocation and compliance with contractual obligations
• Well-developed communication (written, verbal and listening) and interpersonal skills
• Decision making and problem-solving skills to innovatively manage the provision of quality care.
• A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
• Computer literacy in word processing, spreadsheets, and calendar management software
• The ability to work autonomously with a team focus to contribute to business unit and organisational objectives.
• A demonstrated understanding of health care within a community environment to co-ordinate quality service delivery.
• Time management and organisational skills to effectively plan and prioritise work tasks.
• Knowledge of manual handling principles with the ability to train others.
• Basic First Aid Certificate.
• Certificate III in Individual Support (or equivalent)
• Solid case management experience
• Experience creating Care Plans

 Key Responsibilities

• Undertake case management including complex, high and moderate care requirements. Conduct initial and ongoing strengths based assessments to evaluate current client abilities, potential to improve and support needs.
• Undertake case management and co-ordinate all services, and provide support to clients to ensure quality person centred service provision is provided to enable clients and their carers to continue to live in the community.
• Support client navigation of financial management and reconciliation of received resources, ensuring needs are meet and resources properly utilised.
• Develop care plans for the provision of quality person centred support according to client needs, contractual obligations and policies and procedures. Complete commencement and separation documentation to ensure compliance with policies and procedures.
• Conduct workplace assessments in accordance with Occupational Safety and Health guidelines to identify hazards and co-ordinate equipment requirements to ensure a safe work environment.
• Provide leadership and support to direct care employees to promote ongoing development (including conducting performance appraisals), to ensure competence in role requirements and compliance with policy and procedure.
• Ensure safe work practices are applied at all times and complying with the organisation’s OSH and infection control policies and procedures.
• Lead by example to take responsibility for the identification, reporting, management and/or elimination of hazards and unsafe work practices.
• Conduct base orientation, introduce providers to clients, participate in and demonstrate service delivery to direct care employees to ensure consistent quality service provision.
• Liaise with General  Practitioners, Allied Health Professionals, community organisations and internal clinical care providers to ensure client needs are met

How to apply

To submit your application, and to view a copy of the Position Description, click ‘Apply’

Based on Silver Chain Group Policy and Government Directions, you will be required to provide evidence of vaccination against COVID-19, or evidence of a medical exemption in order to commence employment with Silver Chain. 

Interviews may commence prior to advertising end date

At Silver Chain, our greatest strength is our people. Driven by our values of integrity, respect, trust and compassion, we aspire to create a better home care system for all Australians. With a proud history of more than 125 years, Silver Chain is an employer of choice and the leading provider of high-quality health and aged care in the homes and communities of more than 65,000 Western Australians every year. Join our team of more than 4,450 staff, caring for more than 105,000 clients across Australia. We’ll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

Silver Chain Group are proud members of the Diversity Council of Australia

Selection Criteria

1. Essential: Do you hold a Certificate III in Individual Support, Aged Care, HACC or Disability?

For queries, please contact Joanne Kerridge on (08) 9242 0242.