• Full-time, permanent EA role available in a values-based organisation

About Us

Synapse is Australia’s leading brain injury organisation – and we’re making Australia a more supportive and understanding place to live for people experiencing brain injury.

We provide a range of services nationally, including information and referral, specialist supports, National Disability Insurance Scheme (NDIS) services, advocacy, housing and targeted research activities.

We have strong values: “We listen to understand. We build relationships. We are courageous. We are here for each other. We are creative”.

We are a family-friendly organisation, we truly value and support our staff, and we believe in providing opportunities for our people to grow with us.

What Synapse can offer you

• NFP Salary Sacrificing options including living expenses, utility bills of up to $15,900 plus additional salary sacrifice options for meals and entertainment
• A warm, flexible and supportive work environment
• A commitment to work/life balance for our employees
• An inclusive environment where people are encouraged to bring their whole selves to work
• A dog friendly office
• Lovely West End location – cafes galore

About the Role

The Executive Assistant (EA) provides high level executive support and coordination for the Chief Executive Officer (CEO) across multiple roles and responsibilities (e.g. as Synapse CEO as well as work for the Commonwealth, the State and other organisations). The EA performs a full range of secretarial and administrative support functions, including prompt, courteous and effective communication with internal and external stakeholders, to ensure the smooth and effective administration of the executive.

The Executive Assistant duties will vary according to the needs of the CEO and will include:

• Providing high-level executive and administrative support to the Chief Executive Officer across all her roles (Synapse and external).
• Building and maintaining good working relationships with internal and external stakeholders at all levels and across diverse cultures.
• Managing complex and changing diaries, including scheduling appointments and meetings, organising supporting documentation and resolving competing priorities.
• Pro-actively managing all travel arrangements for the CEO, ensuring all aspects are considered and planned accordingly.
• Maintaining communication with the CEO in their absence, effectively navigating multiple channels of communication and changing time zones.
• Examining, prioritising and determining the appropriate action for all incoming documentation, correspondence and calls in accordance with the CEO's preferences and established operational procedures.
• Acting as a first point of contact for all enquiries, balancing the need for efficiency with the CEO's open-door approach.
• Coordinating effective meetings by anticipating needs, organising and collating meeting agendas, providing confidential minute taking (if needed) and coordinating follow up actions., ensuring deadlines are met.
• Drafting correspondence and pro-actively preparing briefing packs, reports and papers.
• Maintaining systems for recording and storing information.
• Undertaking any other related duties as instructed by the CEO.

About You

As the ideal candidate, you will:

• Be a positive addition to our vibrant office and have the ability to develop respectful relationships with members of our Synapse family.
• Demonstrated experience (4+ years) supporting a Chief Executive or executive manager.
• High degree of professionalism and judgement with the ability to maintain a high level of confidentiality and appropriately handle sensitive issues.
• Outstanding interpersonal skills and a knack for building and maintaining strong working relationships with a diverse range of people.
• Strong collaboration and organisational skills, comfortable working as part of a team and independently.
• Solid stress management skills with a propensity to remain unflappable.
• Exceptional written and verbal communication skills and the aptitude to liaise effectively and sensitively with internal and external stakeholders.
• Flexible and resourceful approach to effectively managing workload, meet deadlines and balance conflicting or changing priorities.
• Strong attention to detail whilst not losing sight of the big picture.
• An ability to work collaboratively within a team and across functional areas.
• Strong computer skills, including proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Teams and Word) and the ability to pick up systems quickly.

There are certain prerequisites for this role that you must either hold or be eligible to obtain:

• Right to work in Australia.
• Criminal history screening via National Police Check.
• Completed NDIS Quality and Safeguards Commission - ‘Quality, Safety and You’ NDIS Worker Orientation Module.

A full Position Description is attached below.