We are looking for a progressive and client-centred Community Support Worker who shares our mission and values and is committed to achieving positive client outcomes. If you have the passion and drive to commit yourself to a challenging and rewarding role, working with people experiencing homelessness, please contact us for a copy of the position description.

Why work for us

The Homelessness Melbourne Metro region is a large Homelessness provider in the inner city of Melbourne and provides a comprehensive range of residential & community services across seven sites in St Kilda, Footscray, North Melbourne, West Melbourne, Kensington and Fitzroy. Community programs include the Crisis Contact Centre, Community Outreach Services for single adults, support for older people in public housing, rough sleeper & street sleeping initiatives, community participation and AOD support.

Residential services operate from Foley House in Footscray, the Open Door in North Melbourne and Flagstaff in West Melbourne. Flagstaff and The Open Door residential facilities are part of The Salvation Army Homelessness Stream and operates 24 hours a day, 7 days per week. The two sites provide 101 beds in total for males experiencing homelessness with multiple and complex needs.

Why this role matters

The Community Support Worker participates in the day to day operation of the facility, including providing individualised support to residents, addressing barriers for life and leisure skills, maintaining a safe and secure environment for staff and residents as well as completing administrative duties. In this position, you will be required to complete reports, update records and case notes as well as fulfil other compliance requirements.

This position is permanent full time, located in West Melbourne, close to public transport. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Award, Level 4.

As a Community Support Worker at the Salvos you will enjoy:

• (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution
• Permanent full-time position

​What we're looking for

• Tertiary qualifications in social work, community services or a related field
• Excellent interpersonal skills and an ability to work sensitively with people of diverse cultures, abilities, ages, sexualities and gender identities
• The ability to identify and use appropriate strategies to deal with challenging or crisis presentations
• Demonstrated ability to remain calm and take safe and appropriate action for critical incidents
• Demonstrated understanding of trauma informed care, person centred and strengths based approach
• Prior experience in residential facilities is preferred, but not essential
• A current VIC Drivers Licence
• Valid VIC Employee Working with Children Check
• Ability to provide proof of Eligibility to Work in Australia

The Salvation Army is subject to public health orders. You may be required to provide evidence of vaccine status dependent on requirements.

If you would like a copy of the Position Description, or would like to discuss the position in more detail please contact:

Kei Judd

E: [email protected] using the subject line: Community Support Worker - Homelessness Service enquiry via EthicalJobs

Ph: 9329 4800

Applications will close as soon as a suitable candidate is secured. Do not delay in submitting your application today!

About Us

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure.

We value Integrity, Compassion, Respect, Diversity, and Collaboration