The Crisis Centre is a non-appointment based service for individuals, families and young people who are homeless or at risk of homelessness. We provide information, referral and advocacy to other services including; family violence, drug and alcohol services, legal organisations, financial and budgeting services, employment and training providers, counselling agencies, general housing and Office of Housing information.

We are seeking an experienced and customer focused front of house administrator/receptionist to develop positive relationships and provide a triage service to individuals and families with complex needs. You will be the key point person who enjoys engaging with people from diverse backgrounds.  

This role is ideal for an applicant who has worked in a medical reception or similar role, can provide exceptional customer service as the first point of contact and is confident to work with a range of different people with challenging needs.

Applicants must:

• Be willing to work within the mission and values of The Salvation Army
• Have a minimum qualification of Certificate IV in Business Administration and substantial experience in a fast paced setting
• Have an ability to handle multiple and competing tasks in a demanding situation
• Have an ability to quickly assess the needs of the clients for referral to appropriate staff
• Have exceptional communication skills enabling you to effectively liaise with a diverse range of people
• Have a high level of knowledge of administration/reception specific skills, e.g. Word, Excel
• Have a current police check is essential.
• Have a current Working With Children Check is essential
• Have a current Victorian Drivers Licence is essential
• Be able to provide proof of Eligibility to Work in Australia

This position is part time, 32.5 hours per week based at Frankston. Salary and conditions of employment are in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010, Administration and Clerical, Level 3. The Crisis Centres are located at Frankston and Rosebud.

For a copy of the Position Description please click on the attachment.