• Work type: Casual Employee
  
• Location: Burpengary, Caloundra, Maleny, Mooloolaba
• Salary: SCHADS Award 2.1 – 3.2

About us:

Thrive House is a

Value: Integrity. Honesty. Value driven life style. To make a positive change for a better future

Vision: Community united - Together we can achieve greatness

Mission: To walk with you through every journey.

About the role:

An opportunity has become available for an energetic, dynamic person who is passionate about supporting our participants to be active and inclusive in their communities.

You will assist with providing case work support to participants with physical/mental/psychological needs through support, advocacy and referral pathways with local service providers. This assists participants to gain the skills and confidence necessary to manage their mental illness and its effects within a framework of recovery. 

Objectives:

• Support Workers are directly responsible for the day to day support, and personal development of customers accessing services operated by Thrive House.
• Support Workers ensure that they support customers to be at the centre of their decision making and enable them to achieve the desired outcomes of their plans, goals and aspirations in partnership with their families and carers.
• Support Workers ensure that supports are provided in accordance with the National Disability Services Standards and other relevant legislation, and are active in advocating the rights of people with a disability.

Key responsibilities (not limited to):

• Maintaining a high standard of cleanliness, tidiness and comfort in the home environment
• Observing safety standards and protocols for that particular home and young person
• Creating a dinner routine with nutritious meals
• Providing transportation
• To plan and regularly review with customers identified goals and plans which contribute to a life of meaning for that individual and which extends their community integration.
• To support the development and implementation of plans supporting a person-centred approach and contribute to the review of the customer’s progress.
• To develop appropriate, supportive working relationships with customers and their families/carers.
• To provide support which reflects the Child Safety Standards, Disability Services Standards, legislative requirements, funding objectives, plans and goals and to report any potential breaches to Thrive House management.
• To actively promote Thrive House Vision, Mission and Values in everyday work and in the community.
• To follow, contribute and work in a culture committed to continuous improvement.

Core Requirements:

• Possesses a practical general knowledge of a human rights based approach.
• Develops general knowledge of and can offer person centred active support.
• Applies positive customer service principles.
• Understands relevant stakeholder relationships and the importance of these.
• Works positively and collaboratively with team members.
• Follows Thrive House policy and practice manuals and code of conduct.
• Follows and implements workplace health and safety guidelines and instructions.
• Works under regular supervision reporting progress and outcomes.
• Organises own work, manages time and contributes to work planning.
• Has effective listening skills and seeks, provides and/or shares practical information in an appropriate and respectful manner.
• Demonstrates confidentiality and diversity awareness.
• Undertakes administrative tasks necessary for the role including maintaining appropriate documentation and the use of Thrive House systems.
• Takes on board, accommodates and accepts feedback.
• Adopts personal accountability in own role and reports concerns/incidents or breaches in practice.
• Role models dignified and respectful interactions with members of the broader community.
• Resolves routine problems.
• Uses relevant technology to develop resources.
• Shows commitment to ongoing skills development.
• Works effectively with volunteers.
• Actively adapts, accepts and is willing to change within the context of the job role and wider organisation or community changes.

Knowledge, skills, experience and values required

• A passion for supporting people with a children and persons with a disability to have the best life they possibly can, experiencing their full human rights and valued as part of their local community.
• Demonstrated capacity to work with honesty and integrity.
• Satisfactory literacy and numeracy skills.
• Practical written and verbal communication skills, including the capacity to apply policy and procedure.
• Prior experience supporting people with extremely challenging behaviours of concern and mental health disorders
• Demonstrate emotional resilience, patience & a commitment to human rights principles
• The ability to engage participants in a collaborative and positive manner in line with instructions, orders and safe or best practice.
• Demonstrated ability to establish a professional working relationship with participants and their networks that is supportive and empowering
• Experience in providing positive behaviour support including implementing crisis management.
• Possess well-developed written, verbal and interpersonal communication skills, including conflict resolution, negotiation, problem solving, and the ability to communicate effectively as a member of a team
• General computer skills (e.g. use of Microsoft suite) or the ability and willingness to acquire those skills.
• A reasonable degree of physical fitness.
• Possession of a current driver’s licence.
• Possession of a current Apply First Aid Certificate.
• Satisfactory criminal history check.
• Satisfactory working with children (blue card) check as required.
• Satisfactory working with disabilities (yellow card) check as required
• Equivalent to VET Certificate IV in relevant studies or equivalent experience or a willingness and capacity to undertake Certificate III studies.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.