ABOUT US

As a special initiative of the UN Secretary-General, the United Nations (UN) Global Compact is a call to companies everywhere to align their operations and strategies with ten universal principles in the areas of human rights, labour, environment and anti-corruption. The mandate of the UN Global Compact is to guide and support the global business community in advancing UN goals and values through responsible corporate practices.

Locally, the Global Compact Network Australia (GCNA) brings together signatories to the UN Global Compact, including more than 35 ASX 100 companies and other major corporates, non-profits and universities, to advance the private sector’s contribution to sustainable development through the universal framework provided by the UN-mandated Sustainable Development Goals (SDGs) and the Ten Principles. We lead, enable and connect business and stakeholders to create a sustainable future by supporting businesses to act responsibly and helping them find opportunities to drive positive business outcomes.

HELP US DELIVER THE SDGs IN AUSTRALIA

The SDGs are the collective plan of global commitments required to end extreme poverty and hunger, tackle climate change and create a more peaceful, just, and equitable world by 2030. This is a significant multi-stakeholder effort which cannot be delivered by governments and civil society alone. The actions, innovations and finances of the private sector are critical to our ability to deliver.

This is where the UN Global Compact comes in: we are the world’s largest corporate sustainability initiative with over 13,000 participating companies in 163 countries, and 70 Local Networks around the world. We enable and support companies across all sectors, geographies and sizes in their efforts to be more responsible and sustainable, and help the world achieve the SDGs.

Today fully 84% of participating companies have activities to advance the SDGs. However, the world needs more ambition and scale from the private sector: only 39% of companies have corporate goals aligned to societal or environmental needs; only 46% of companies have aligned their strategy to societal or environmental needs; and only 37% are designing business models to meet societal or environmental needs.

We are an ambitious team, energised behind our mission of mobilising a global movement of responsible companies and organisations to create the world we want. Our ambition is to accelerate and scale the global collective impact of business by upholding the Ten Principles and delivering the SDGs through accountable companies and ecosystems that enable change.

We are looking for someone to help lead in this impact in Australia where there is enormous opportunity to achieve the SDGs.

POSITION SUMMARY

Reporting to the Executive Director, the Stakeholder Engagement Manager will be responsible for supporting the Global Compact Network Australia’s (GCNA) participating businesses; recruiting more responsible businesses to join the initiative in Australia; and working more broadly with non-profits, universities, and relevant government bodies to support and nurture multi-stakeholder dialogue and enhance the continued growth of the network.

Working with our global Outreach & Engagement team, the Manager will be responsible for recruiting businesses and ensuring that each one has a clear understanding of the expertise, tools, support, training, and convening opportunities available to them as participants of the UN Global Compact. The Manager will also engage with the GCNA’s Communications and Events Coordinator and Programmes team to ensure that recruitment and retention activities are factored into the annual communications, programming and events plan.

By attracting businesses to join and efficiently access this support, the Manager will enable businesses to more effectively shape their business strategies and operations to help the world meet the SDGs while also delivering strong business results.

DUTIES AND RESPONSIBILITIES

• Develop and deliver a national growth strategy and plan – as agreed during the ‘One Global Compact’ annual planning cycle.
• Leads outreach and engagement in Australia through presentations, public engagements, marketing partnerships, etc. to extend the awareness and reach of the UN Global Compact and GCNA among relevant business audiences.
• Attracts businesses to join the UN Global Compact through effective communication of the value and support that the UN Global Compact and GCNA delivers to business participants.
• Manage the business prospect pipeline that includes vetting, timely follow-up, prospect conversion and joining.
• Leads in the onboarding of new business participants, supporting them to be able to make the most use of their participation in the UN Global Compact and the GCNA.
• Nurtures excellent relationships with UN Global Compact business participants and key strategic partners in Australia.
• Understands the business participant needs, their sustainability challenges and assists them to better understand the relevant engagement opportunities of the UN Global Compact and GCNA to help them set and make progress on ambitious sustainability goals.
• Builds an understanding of business participant needs. Gathers feedback and provides insight back to the UN Global Compact and GCNA team to help direct strategy, planning, and programming to better meet business needs.
• Actively uses and shapes tools to improve Participant Engagement efficiency, and company satisfaction, including the Global Compact database, CRM software (Salesforce), tracking and reporting systems.
• Helps business participants with ongoing administration and customer support: application review, on-boarding, annual reporting, maintaining and updating company profile/contact info, logo requests, etc.

SKILLS AND CAPACITIES

Passion for client service and client impact:

• Effectively meets participating company needs and takes responsibility for company satisfaction and engagement.
• Focused on the business perspective when making decisions and taking action and demonstrates professional qualities and demeanour that commands attention and respect from key decision makers.
• Builds trusted and productive relationships with key decision makers and responds to questions, concerns and requests from executives and key decision makers in a timely and professional manner.
• Owns and manages the UN Global Compact relationship for assigned key accounts in Australia. Aligns collective resources of UN Global Compact to build long-term relationships, grow participation, drive retention, and increase the UN Global Compact footprint.

Persuasive and engaging communication skills:

• Demonstrate strong negotiation and persuasion skills focusing on the UN Global Compact and GCNA value proposition for businesses.
• Ability to interact with a broad set of businesses and presenting over the phone, virtually, and in-person.
• Ability to communicate persuasively in written form to help engage at scale.

Advanced proficiency in key digital tools:

• Salesforce/other CRM (customer relationship management) systems.
• Essential communications and analytics tools: Microsoft suit including Excel, PowerPoint, Word.
• Proven experience in analysing data to extract insight around engagement results, client satisfaction, client understanding, as well as the impact of UN Global Compact and GCNA activities, and key sustainability trends.

Proven delivery of results:

• Delivers to clear goals within strategies. Identifies priority activities and assignments, allocates appropriate time and resources, tracks progress and adjusts priorities as required.
• Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary.

EXPECTED RESULTS

• Outstanding feedback from companies participating in the UN Global Compact in Australia (as tested through the Annual Member Survey).
• Increased numbers of companies joining the UN Global Compact in Australia.
• Retention rate of 90 percent maintained year on year*.
• Increased awareness of the UN Global Compact, GCNA and the value proposition and support it delivers to businesses in Australia.

CORE VALUES

• Integrity: Demonstrates the values of the United Nations in daily activities and behaviours; acts without consideration of personal gain; resists undue political pressure in decision-making; does not abuse power or authority; stands by decisions that are in the GCNA’s best interest, even if they are unpopular; and takes prompt action in cases of unprofessional or unethical behaviour.
• Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; and remains calm in stressful situations.
• Respect for Diversity: Works effectively with people from all backgrounds; treats all people with dignity and respect; treats men and women equally; shows respect for and understanding of diverse points of view and demonstrates this understanding in daily work and decision-making, examines own biases and behaviours to avoid stereotypical responses, and does not discriminate against any individual or group.[1]

ROLE AND EXPERIENCE REQUIREMENTS AND LOCATION

• An undergraduate university degree in business administration, management, marketing, economics, political science, international relations, social science or a related field.
• Minimum five years’ experience in account management, sales and marketing, customer support, or related field.
• Exceptional communication and networking skills, both written and verbal.
• Proficiency in English is required.
• Australian citizenship or residency or have current work rights for Australia.
• This role is 0.8 to 1 FTE (i.e. four to five days per week).
• The role is based in Melbourne but may require travel within Australia.

WHAT WE CAN OFFER YOU

• Competitive not-for-profit salary ($100-$120k depending on experience)
• Inclusive and flexible work arrangements
• Exposure to a range of industries and sectors
• Working in collaboration with a passionate and vibrant team
• Ongoing professional development in sustainability
• Working for the world’s largest corporate sustainability initiative
• Internal employment opportunities with the UN Global Compact
• Child-friendly workplace

*Retention rates for 2022 are currently under review. Final rates will be approved and discussed with the Stakeholder Engagement Manager upon commencement of the role.

Please direct queries about the role to Kylie Porter: [email protected], using the subject line: Stakeholder Engagement Manager enquiry via EthicalJobs.