What you’ll be doing in this role

This role reports to the Director Governance Risk  & Quality and is a senior member of the Uniting Governance, Risk and Quality Directorate. It is responsible for leading a team dedicated to all aspects of quality and service improvement across all service lines in our large and complex service organisation. 

Your key responsibilities will include:

• The ongoing development and maintenance of our best practice organisational Quality Management Framework that governs the quality management architecture of Uniting.   
• Actively assisting service stream leaders to develop and evaluate quality systems and process in accordance with the organisation’s quality management framework.
• Managing our internal policy framework, including process, tools, consultation requirements and approval processes.
• Leading business improvement initiatives and identifying opportunities for process efficiency.
• Enhancing and monitoring a whole of organisation (continuous improvement) system for recording and tracking actions from comments and complaints, employee feedback, internal audits, external audits and Regulator feedback / direction.
• Working closely with IT, Communications and key operational colleagues to enhance and maintain the Uniting Document Management System (DMS) architecture and promote organisational compliance with DMS requirements.
• Working closely with operational services and Risk and Assurance to ensure that the organisation meets accreditation/licensing requirements and is prepared for external accreditation/licensing reviews and audits.

Who we’re looking for

Ideally, you’ll bring proven senior experience in leading a Quality function in a large, complex service organisation and you’ll also have:

• A deep knowledge of the concepts and principles of quality management and evidence-based practice in a human services or healthcare setting.
• Strong strategic leadership capabilities and experience in leading and implementing change and driving service quality improvements. 
• High quality written and verbal communication skills
• Advanced skills in navigating a complex organisation and in forging positive and productive stakeholder relationships.
• Post Graduate and/or Bachelor qualification in a relevant business field.
• Preferably you’ll also have a knowledge of the sectors that Uniting provides service in and their Australian laws and regulations across the industry.

To review the position Description please click the link below.

PD - GRQ_Head of Quality and Service Improvement.docx

We’ll create a better future for you

Our people are at the heart of everything we do, and we support them to grow and develop to be their best through our strong commitment to learning, flexibility, great benefits and a positive culture of teamwork and cooperation. Together, we can build a better future for the people and communities we serve, and for you.

About Uniting

Uniting NSW.ACT is one of the largest and most trusted not-for-profit providers of community services in Australia. Our services span areas including aged care, child and family, mental health and disability. We value diversity and always welcome everyone, exactly as they are.

How to apply

For a confidential discussion about the role and salary range please don't hesitate to contact Louise Massie on 0422 154 242 or via email at [email protected] using the subject line: Head of Quality & Service Improvement enquiry via EthicalJobs.

Applications will be reviewed upon receipt - please send your CV and a cover note detailing WHY this role appeals to you.

At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19. We require all employees to be fully vaccinated against COVID-19(3 doses)as a condition of employment.

Uniting actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender, age, and uniqueness.  We encourage applications from people who identify as Aboriginal or Torres Strait Islander.

Employment with Uniting is subject to satisfactory background checks which will include a national Police check, working with children check, working with vulnerable people check and reference checks