• IT Technical Analyst - SharePoint focus
• Full time Perm role either based in Sydney CBD OR Nth Parramatta - Free Parking on-site! (Nth Parramatta loc)
• Inclusive and diverse NFP organisation - Opportunity to make a difference and impact!
• Bring your IT ADMIN skills to a fantastic and supportive team. Hybrid work model!
• Salary packaging benefits, $15,900 for everyday purchases and $2,650 for entertainment/accommodation purchases.

At Uniting we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. Our focus is always on the people we serve.

We are bold, imaginative, respectful, and compassionate.

About the Role:

This is a role within the IT Service Support team and is a SharePoint ADMIN ROLE along with responsibility for the day-to-day support, administration, and maintenance on the SharePoint platform. Additionally, the role is part of a team responsible for escalated and overflow for all Uniting employees in relation to IT Incidents, Service Requests and Problems that have been escalated by the Service Desk team.

This role is focused on ensuring that customer interactions are a positive experience, increasing future successful interactions. 

Permanent full-time role Based in our Sydney CBD office or North Parramatta Campus which has free on-site parking available.

As a Sharepoint/ Technical Analyst your role will:

• Monitor SharePoint software for any glitches or problems. 
• Troubleshoot any issues promptly. 
• Delegate work to SharePoint developer. 
• Oversees activity pertaining to the maintenance of SharePoint. 
• Customise SharePoint site/s when required for individual business streams. 
• Analyse daily user activity on SharePoint. 
• Provide technical support for SharePoint users. 
• Address questions or concerns from business site owners regarding the function of the software. 
• Keep apprised of Microsoft updates to SharePoint software. 
• Hold informational sessions to teach employees how to use SharePoint when required.
• Contribute towards the efficiency and effectiveness of the IT Service Support team.
• Provide technical expertise and support to resolve IT-related incidents and problems. Individually & as a member of a team
• Document and share knowledge by writing, adhering to knowledge articles to improve processes for delivery of service and participating in continuous improvement within IT.
• Focus on minimising impact of incidents and problems, liaising with customers and Service Desk Staff to ensure earliest possible resolution within service level targets.

Ideally you have:

• Technical Diploma or Degree or equivalent experience
• Worked successfully in an IT Support Role with at least a minimum of 3-5 years’ experience.
• Knowledge of Information Technology hardware and software theory and practical with demonstrable experience and understanding of technical issues for networking, operating systems, office automation software, corporate applications, and hardware.
• Demonstrated commitment to customer service.
• Substantial analytical and problem-solving skills with attention to detail
• A demonstrated passion for social change and contributing to an organisation of influence for the most disadvantaged.

 You will have the ability to:

• Accurately identify and classify symptoms and possible causes of problems to ensure appropriate assignment to specialist areas.
• Communicate effectively, inspire, and motivate people.
• Ability to manage several priorities and high-level time management skills.
• Ability to manage Service Desk escalations to specified Service Level Agreement time frames.
• Ability to work logically.
• Knowledge of IT processes including those pertaining to ITIL framework of best practice

What is in it for you?

You will be part of a fun and friendly supportive team, feel valued and work in a fast-paced environment for a progressive organisation.  Uniting is a phase of growth and transformation; the latter may lead to opportunity to grow with us! Salary packaging option and a level of flexibility is offered.

Uniting is committed to increasing our Aboriginal representation throughout the entire organisation aligned with key actions within the Reconciliation Action Plan.

To review a copy of the position description in detail, please click on the link below to access the PD.

PD - Technical Analyst - Sharepoint.pdf

For a confidential discussion about the role and salary range please don't hesitate to contact Dina Oraha on 0403 728 839 or via email at [email protected] using the subject line: IT Technical Analyst enquiry via EthicalJobs.

At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19.  We require all employees to be fully vaccinated against COVID-19 as a condition of employment.

Uniting actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender, age, and uniqueness.

Employment with Uniting is subject to satisfactory background checks which will include a national Police check, working with children check, working with vulnerable people check and reference checks.