We are in the game of helping people, and as a Customer Experience Consultant (CEC), you will be the first point of contact and a welcoming voice for our customers. The CEC forms an integral part of the Customer Engagement Team, communicating with customers daily to provide a game-changing service. This role is a key support to our Employment Partners and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment.

This will be a hybrid position working 3 days in the office at our Penrith site in Sydney, and 2 days WFH.

Why WISE?

• Competitive salary package including base salary, superannuation, not-for-profit salary packaging, company laptop & iPhone
• Join a growing organisation that genuinely cares for its people, our customers and the community at large
• Reward and recognition initiatives and ongoing learning and development (inc. full training upon start)
• Access to a diverse range of employee benefits, including an annual Diversity Day, the ability to purchase additional annual leave and various healthy lifestyle initiatives
• Access to exclusive benefits and discounts from leading retailers

About you:

• Proven experience working within a Customer Centric environment
• Previous customer service experience
• Demonstrated qualities of empathy, integrity and compassion
• The ability to work independently as well as within a team environment
• Excellent communication and interpersonal skills
• High attention to detail in a high-pressured environment
• Must have sound knowledge of computer skills, including multitasking and navigating multiple systems
• Ability to work on a rotating roster between 6am and 8pm, including working across different timezones
• Results-driven, consistently achieving results, even under tough circumstances
• Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Customer-focused, building strong Stakeholder relationships and delivering customer-centric solutions
• Able to manage conflict
• You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
• Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
• Hold a current driver’s license

About WISE:

Celebrating 30 years in the employment services industry, WISE Employment is a not-for-profit organisation committed to providing quality employment, training and support to the disadvantaged members of our community, the long-term unemployed and people with disability. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates two highly successful socially inclusive social enterprises along with a range of other programs and services aligned to the needs in the community.

Please visit our careers page at www.wiseemployment.com.au/careers-at-wise to find out more about WISE.

How To Apply:

Please submit a current resume and cover letter demonstrating how you meet the above-specified requirements.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please get in touch with our recruitment team at [email protected] using the subject line: Customer Experience Consultant - Workforce Australia enquiry via EthicalJobs.

Here at WISE Employment, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal and Torres Strait Islander candidates.