Wesley Retirement Living - Alan Walker Village

• Full-time position: Monday to Friday (08:30-16:36)
• Based in Carlingford
• Immediate start
• Salary packaging benefits

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters.”

About the role

Alan Walker Village is a retirement village with 215 independent living units and well-established in the Carlingford area. The village staff provide residents with a safe, welcoming community where they can access a range of support services that enhance their physical, emotional, spiritual and social wellbeing

The Customer Service Officer is responsible for providing accurate and efficient accounts and administrative and general clerical support for the Village and the residents of the Village. Provide administrative support to the Village Manager to ensure all legislated requirements are met within the required timeframes.

Situated in reception, the Customer Service Officer is the first person visitors and prospective residents meet face to face and on the telephone.

Demonstrated behaviours

• Willingness to affirm Wesley Mission's vision, mission and values and enthusiastically advocate our Word and deed ministry
• Demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
• Relates well to a range of people with sound listening and problem-solving skills
• Confident professional with strong initiative and business acumen
• Displays emotional maturity and resilience
• Contributing to a cohesive team environment by sharing information supporting and assisting colleagues proactively to meet goals and deadlines.

Essential skills/knowledge

• Certificate III in Business Administration (or willingness to obtain)
• Excellent communication and interpersonal skills
• Computer literacy, including proficiency in Microsoft Office applications, Microsoft Dynamics CRM and PeopleSoft Financial solution
• Customer focus.

Desirable skills/knowledge

• Sound working knowledge of the Retirement Village Act (1999) and Retirement Villages Regulations (2009).
• Not-for-profit or cause-related industry experience
• Current driver’s licence
• First Aid Certificate.

Wesley Mission is a Christian organisation requiring all staff to affirm its values and Worker code of conduct. We are committed to providing an environment where children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including Criminal History Record Check clearance). Aboriginal and Torres Strait Islander people are encouraged to apply.

For further enquiries or to obtain an information pack, don't hesitate to contact Fiona Serafin at (02) 9857 2700.

A position description is attached.