About the opportunity

This is an exciting opportunity for a career practice manager who thrives on variety, to utilise their leadership, interpersonal, organisation, and administrative skills to support and guide our practice into its next stages of growth. This role will provide you with autonomy and responsibility within a warm and supportive team.

You’ll uphold our values, mission, and objectives, whilst overseeing the day-to-day operations of YCP, improving our systems, procedures and policies, and working towards practice development plans. Ideally, you’ll commence working four to five weekday shifts a week, being contracted to between 20 and 30 hours a week; the hours can be negotiated if you’re exactly who we are looking for.

About YCP

YCP is a boutique private psychology practice that has built a reputation for the provision of compassionate and effective psychological services. We work with a broad range of young adults, adults, and older adults, who are seen through a variety of funding streams. Our office is conveniently located on the east end of Swan St, Richmond, close to public transport, and provides a comfortable working environment. Currently, we are seeing our clients either via telehealth or face-to-face within the government guidelines.

Why you might want to work with us

We strive to create a supportive environment for our team as we know this is what helps you complete your job to the best of your ability. We have invested many hours in developing procedures, policies and forms to help our team provide professional and compliant services. We also provide our team with access to computers, photocopier/printer, scanner, secure electronic fax, practice management software, online assessment platforms, and iPads in each room, as this helps streamline the work of clinicians and admin team members alike. We are supported by a medical IT support company (Vibe Group) who manage our medical grade cloud server to securely store clinical data. We strive to provide a welcoming environment for clients from all cultural backgrounds, those who are members of the LGBTQIA+ community, and those who have disabilities.

Essential qualities and experience

• Experience as an Allied Health or Medical Practice Manager or 2IC and ideally have qualifications in practice management or medical administration
• A calm, confident, positive, and friendly manner. You will be compassionate, honest, and genuinely care about the wellbeing of our clients and team
• Strong interpersonal skills and be able to engage with a range of people in a professional manner and to respect their boundaries
• Excellent communication skills, both written and verbal
• Be detail oriented and have excellent planning, problem solving, and organisational abilities
• A demonstrated understanding of the need for confidentiality in all aspects of work
• A demonstrated ability to be strategic in how you allocate your time across each week
• Have strong IT skills particularly in MS Office
• Have an ability to supervise a team in a respectful and encouraging manner
• Hold a current Police, Working with Children, and NDIS worker checks
• Have an interest in psychology and mental health care.
• Have experience with Medicare, health insurers, TAC, DVA, and WorkCover

Please note this role is not suitable for individuals who do not have full, unrestricted working rights in Australia. Please do not apply if you, or an immediate family member, have been a client of our clinic.

Contact Details

If you would like more information about the role, please feel free to contact us on 03 9429 0050; a position description can be forwarded on request.

Please note, we will start interviewing promising applicants prior to the closing date.