Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, attractive salary packaging options and employee support programs.

About the role

This is a full-time permanent opportunity, based in TAS (preferred location Hobart or Launceston, but we would also consider applicants near Devonport). Reporting directly to the General Manager Client Services, you will be responsible for:

• Overseeing state-wide operations of all services delivered in the region and coordinating activities of the programs to ensure optimum efficiency
• Ensuring all state-wide services and programs are delivered accurately and consistently across relevant locations and properly reflect funding and service agreements, with an emphasis on client experience, relevant legislation and service standards
• Collaborating closely with internal stakeholders to develop administrative, financial and communication systems and processes and fostering positive working relationships aligned with the organisation’s culture and values
• Establishing and maintaining industry relationships with relevant stakeholders within the region and actively promoting Dementia Australia client services.
• Supporting the implementation of the organisation's quality framework, policies, and procedures. Identifying compliance obligations, proposing risk-mitigation actions, and monitoring adherence to national guidelines
• Set clear accountabilities for direct reports, support achievement through coaching and performance reviews, and conduct regular reviews, including performance management as required.

What is in it for you?

Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for meal and entertainment benefits.

Leave allowances: In addition to your annual leave allowance, you will receive one day paid birthday leave, paid days off during our end of year closure period (if these days fall within your regular working schedule), up to six weeks parental leave and 17.5% annual leave loading.

Work/life balance: Flexible, hybrid work arrangements.

Employee benefits: Access to discounts and savings at over 450 retailers across Australia. Wellbeing programs and access to free and confidential counselling sessions for you and your family plus access to continuous professional development, staff recognition programs and paid study leave.

About you

To be successful in this role, we are looking for someone with the following:

• Relevant tertiary qualifications in a relevant discipline (health/allied health/social services sectors) and experience in a similar position
• Demonstrated leadership skills including mentoring and developing staff in a positive inclusive manner.
• An understanding and experience in relation to contemporary issues, legislation, and standards impacting on community services (experience managing programs underpinned by Aged Care Quality Standards, and/or NDIS practice standards are highly regarded).
• Highly developed communication, negotiation and analytical skills
• A sound understanding and experience in service review and development
• A proven track record in leading staff to achieve organisational objectives
• Demonstrated ability in financial management and budget oversight

Our culture statements

• We are aligned in our Purpose
• We lead with our Head and Heart
• We work together Collaboratively

About us

Dementia Australia is the national peak body and source of trusted information, education and services for the more than 433,300 Australians living with dementia, and the more than 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you.

For specific role enquiries, please contact [email protected] using the subject line: State Manager - Client Services - Hobart / Launceston /Devonport enquiry via EthicalJobs.

A position description is attached.

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the 'About you' section, will not be considered.