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IT Operations Manager

Abt Associates
  • Full-time permanent position with flexible work arrangements available
  • Opportunity to apply your infrastructure expertise in partnership with global stakeholders
  • Values-driven, global organisation operating in the international development sector

The Opportunity

Do you have a solid background in IT Infrastructure and are now on the lookout for your next career move? We are seeking an experienced IT Operations Manager to lead and manage the day-to-day operations for the Infrastructure Team and all aspects of delivering IT services for Abt Australia, Abt Britain and program offices in diverse geographic locations.

This key role will also undertake infrastructure consulting, analysis and reporting in support of our strategic direction to drive technological innovation at Abt Associates. The post-holder will also act as the representative for infrastructure related activities as part of our global stakeholder group (One Global Abt) to support global strategic initiatives and projects.

No day is ever the same and some of your key responsibilities in this role will include:

IT Infrastructure

  • Manage and contribute to IT architecture design and reviews to ensure Abt IT Infrastructure (network, server, client computer, firewall, telephony, messaging, licensing, hardware, software, security, cloud and backup services) remain current, effective and supports critical business activities
  • Manage IT Infrastructure enterprise solution design, procurement and implementation to ensure solutions are delivered on time, with the required quality and within agreed budgets
  • Coordinate the design, development and implementation of infrastructure related IT policies, procedures and associated documentation
  • Manage the company-wide provision of computing, information processing and communications system infrastructure.
  • Provide IT advice to the IT Lead, Abt executive and other management regarding future IT requirements and projects that are of strategic significance to Abt Associates
  • Manage relevant IT vendors to ensure IT services, infrastructure and procurement is delivered to budget and represent good value for money
  • Represent IT Infrastructure interests at Abt governance forums such as the IT Steering Committee

IT Service Desk

  • Ensure the provision of effective Service Desk services within agreed service levels
  • Identify and implement process improvements and automation to continually improve the efficiency and effectiveness of Service Desk services to users
  • Provide technical and user advice and support for desktop, server and networking issues and queries

Cybersecurity and Data Security

Work with the Cyber Security Specialist to ensure:

  • the security of Abt Associates data & networks is being continually monitored and improved
  • the currency of the Cyber Essentials accreditation for Abt Britain to remain compliant with FCDO government obligations
  • Ensure IT Disaster Recovery plans are documented, implemented and regularly tested
  • IT backup architecture and solutions are documented, implemented and regularly tested
  • Undertaking other reasonable duties as required by management.

You will be part of a close-knit IT team where you can add value, and where your ideas and expertise can bolster our efforts to strengthen IT Infrastructure for Abt Associates in Australia and Britain.

About You

Our ideal candidate will have:

  • Formal tertiary qualifications in an IT related field or 3+ years equivalent experience
  • Minimum 2+ years’ experience leading an IT Infrastructure team or similar
  • Ability to communicate effectively with both technical and non-technical stakeholders across various teams and levels of management
  • Demonstrated experience in cybersecurity risk, technical implementation and support of infrastructure technologies and processes in a distributed, international enterprise, and management of Service Desk services, processes and reporting across a distributed IT team
  • Demonstrated experience in relevant core technologies such as MS Windows/Office 365, Cloud Services, MS Windows Server, MS Active Directory, virtualisation, wide area and local area networking (WAN/LAN), Wi-Fi, firewall/security appliances, security software and telephony
  • Highly developed analytical and investigative skills with an ability to work under pressure

Further Information & How to Apply

Please click "Apply Now" and submit your application online through the Abt Associates website, attaching your CV and cover letter (as a single PDF document) addressing how you meet the requirements of this role. You must have full Australian working rights to be eligible for consideration for this role.

This position has no closing date, candidates are encouraged to apply as soon as possible.

Aboriginal and Torres Strait Islander peoples are encouraged to apply. Abt Associates acknowledges the traditional custodians of the lands and waters on which we live and work. We pay respect to elders both past and present.

About Us

Abt Associates is a mission-driven, global leader with a proven track record in complex program implementation in the international development sector. We offer bold solutions and technical excellence in Health, Economic Growth, Governance, Research & Evaluation, Environment & Energy, Gender Equality & Social Inclusion. Working with our many partners, we have driven measurable social impact for more than 55 years, to achieve our mission of improving the quality of life and economic well-being of people worldwide. We operate in remote and challenging environments and employ more than 3,700 staff in over 50 countries. For more information about us and what we do, visit our website at www.abtassociates.com.


Abt Associates values individuality and celebrates difference with a strong commitment to diversity, equality, racial equity, gender, and disability inclusion. We strongly encourage people from culturally and linguistically diverse communities and Aboriginal and Torres Strait Islander people to apply for this position. We offer flexible work arrangements and a culturally safe environment for staff members from diverse racial and ethnic backgrounds.


We are deeply committed to safeguarding, to protect and prevent harm and abuse to individuals we work for and who work for us. Our recruitment and selection procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. We will not tolerate discrimination, harassment, child abuse, sexual abuse or exploitation in any form, and expect everyone to be treated with respect and dignity.

Apply Now

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