About the business

At ac.care we want all country people to have a safe home, enough money to live on and strong, positive relationships.

We are a non-government organisation (NGO) and our values (CARE - Compassion, Adaptability, Relationships, and Excellence) underpin the work we do. Together, as one team we CARE to ensure all country people experience the same seamless and consistent service across all touch points in a welcoming and non-judgemental environment.

ac.care is a Child Safe Organisation and the safety of children and young people are our highest priority.

ac.care has an ongoing commitment to delivering appropriate services in the communities we work in, as well as the recruitment, retention and development of Aboriginal and/or Torres Strait Islander Peoples.

About the role

ac.care is seeking a Regional Manager Family Services to play a critical leadership role in the delivery of these services. The role is responsible for leading a team of practitioners to achieve positive family and contractual outcomes, whilst adhering to relevant legislative and organisational requirements.

The Regional Manager will have the opportunity to positively impact and continuously improve services. This includes support to try contemporary, evidenced based ideas and innovative solutions that are within scope of the program. The Regional Manager will oversee supervision to practitioners in the Family Services Team in their region and are responsible for ensuring that evidence-based interventions and best practice principles are being applied to improve the safety and well-being of vulnerable children through therapeutic intervention .

They will complete internal and external reporting, basic financial management, and develop and maintain effective stakeholder relationships within and external to ac.care. As part of this role you will:

• Ensure effective development and implementation of systems and processes for strategic and operational program practices and initiatives while ensuring compliance with relevant funding agreements, policies, procedures, and legislation. This may include attending meetings facilitated by CFSS and CAFFSA as required.
• Oversee contract management and maintain positive relationships with the funding body representatives.
• Work collaboratively with senior management to identify, manage and implement funding agreement KPI’s.
• Manage program records and data collection, providing analysis, advice and reports on program performance and relevant issues to assist in future planning and continual improvement.
• Work within the relevant quality and risk frameworks and guidelines in accordance with relevant standards.
• Assist, develop and implement frameworks, policies, guidelines, grant applications and other resources that deliver business outcomes for ac.care
• Oversee culturally responsive, trauma-responsive, strengths-based, child-focused and client-centred case management and therapeutic intervention to families experiencing complex situations.
• Provide regular quality supervision to practitioners in allocated region, to an accepted standard for human service professionals
• Support team members in allocated region compiling comprehensive assessments, planning and delivery of services that are based on the needs of children.
• Coordinate clinical audits in conjunction with the other Regional Manager Family Services and contribute to the needs assessment of the family services training, including being the lead liaison for compliance with the current therapeutic model in use.

Benefits:

• $53.84 per hour
• Full time
• Five (5) weeks annual leave
• Salary packaging benefits and 11.5% employer contribution to superannuation.
• Employee Assistance Program

Qualifications, Experience and Attributes:

• Tertiary degree in Social Work, Social Welfare, Human Services, management or Psychology with a minimum of 3 years’ experience and/or other related formal qualification with substantial relevant experience (7 years or more), attained through previous appointments.
• Demonstrated experience in monitoring and evaluating program service delivery within a quality assurance framework, to drive continual improvement and achieve contractual and organisational requirements.
• Demonstrated experience in managing a program at a State level, including experience in project management, administration, monitoring and evaluation.
• Demonstrated knowledge of relevant national standards, legislation, regulations, theories and framework models including child development, attachment theory, family violence, trauma, separation, grief and loss, change theories and family systems theory.
• Demonstrated experience in Management disciplines, including; strategic and business planning, risk management, human resources, finance, performance management, funding agreements, tendering and information management.
• Highly developed written, and verbal communication and negotiation skills, (including the ability to resolve conflict and solve complex problems) with a range of people, including service users, families and other key stakeholders.
• Demonstrated experience working within a cross functional environment (multiple service delivery programs at multiple sites) to achieve client focused outcomes, and organisational strategic objectives.

Special Conditions

• Current SA driver’s licence ‘Class C’ or interstate equivalent.
• Current Satisfactory Working with Children Check (WWCC) or willingness to obtain in accordance with ac.care policy.
• Current Satisfactory National Police Check or willingness to obtain in accordance with ac.care policy.
• Child Safe Environment Certificate or willingness to obtain in accordance with ac.care policy.