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Customer Service Administrator - Work from Home

The Accessible Group

We are seeking a person with a physical disability (PWD) or a family member of PWD who is best positioned to understand and support our customers' unique needs. 30 -38 hrs per week. Located anywhere in Vic (as long as you can travel to Geelong or Barwon Heads one day a fortnight).

Accessible Accommodation is Australia’s leading provider of accessible accommodation for holiday, respite, and short-stay term stays, providing services for people with disabilities around Australia. We are finalists in Telstra Best of Business Awards and Victorian Tourism Awards.

We work from home and have a flexible and understanding of family commitments. We are passionate travellers wanting to change the accommodation and experiences industry to appreciate the value of customers with disabilities.

Accessible Accommodation is expanding and require the services of a committed and customer-focused administrator to support our current team and join us in this exciting growth.

We are seeking a person with a physical disability (PWD) or a family member of PWD who is best positioned to understand and support our customers' unique needs.

This is a work from home role. However, you must be able to join our team in Geelong or Barwon Heads for a fortnightly catch up.

We support our detailed website and online bookings with personalised service for people with all types of disabilities and all kinds of accommodation needs. Booking accommodation can be a challenging and distressing process, and our goal is to remove these problems with high standards, diligent, empathetic, and ethical service.

The role is full time. (For the right applicant, we are open to applicants wishing to work less, however, 30 minimum hours a week is required. (There is flexibility as to specific times).

The successful applicant will respond to email, phone and internet enquiries as well as follow-up to ensure that all customer needs have been met.

Criteria:

  • A person with a physical disability or a family member of one – we are seeking lived experience as a wheelchair user/ walking frame/ cane user
  • Customer service background. (Particularly desirable is travel or hospitality industry experience)
  • Organised and process-oriented
  • Able to multitask well
  • Experience in the use of CRM tools such as Salesforce
  • Experience using Xero desirable
  • Competent in MS office programs (esp. Excel, Word and Outlook)
  • Confident speaking to clients and customers.
  • Confident speaking to potential new listings about our offering.
  • You possibly have your own current computer with MS office
  • Must have good internet, camera phone
  • Must be to work from home without interruption (esp during phone calls) during work periods
  • Reasonable typing speed
  • Must have a permit to work in Australia

Please note applicants will only be shortlisted if they have a permit to work in Australia and provide a cover letter and Resume.

View our website here www.accessibleaccommodation.com.

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