Purpose / Role Overview

The role focusses on customer service supporting the efficient and effective daily functioning and compliance of Advance Community College (ACC).

Responsibilities

Customer Service:

• Provide accurate information, assistance and support to all staff and students as required to maximise effective and efficient service delivery across all areas of the organisation
• Process and record all student payments and assist with site financial transactions as required

Compliance:

• Manage students from commencement to completion including ensuring all information is collected, collated and stored appropriately to meet all contractual obligations, ensuring accuracy of information at all stages
• Maintain accurate electronic student data and records in VETtrak
• Ensure adequate security of office equipment and consumables to prevent undue losses
• Issue Statements of Attainment or Certificates to students in a timely manner
• Maintain ACC filing and archiving systems

Training Support:

• Ensure learner facilities and resources are maintained
• Maintain trainer folders and resources for each course to ensure current, compliant, efficient and effective delivery
• Maintain training resource materials as required
• Collate and organise administrative tasks that ensure efficient commencement of training courses, including: student enrolment packs, production of learner guides, stationery supplies, production of training plans, file establishment and maintenance

Continuous Improvement:

• Participate in continuous review and development of ACC policies and procedures
• Participate in staff meetings, policy and organisational development activities
• Develop understanding of the VET Sector
• Assist with ensuring compliance with funding and regulatory authorities to meet contractual obligations

Communications:

• Establish and maintain effective relationships with a range of internal and external stakeholders
• Ensure interactions with stakeholders are handled confidentially, sensitively and respectfully
• Deliver quality customer service

General:

• Comply with all relevant ACC policies and procedures, and legislative requirements
• Plan and organise work, set priorities, exercise initiative and sound judgment and meet changing and conflicting deadlines
• Professionally manage information and ensure that all confidential information is protected appropriately
• Attend all meetings, information sessions and professional development as required
• Other duties consistent with the responsibilities and duties of the position

Skills and Attributes

Essential Skills:

• Excellent administration and/or office management skills
• Excellent time management and organisational skills
• Strong organisational and problem-solving skills
• Ability to interpret and understand relevant contracts, guidelines and regulatory frameworks
• Ability to work autonomously and collaboratively
• Excellent interpersonal and communication skills (written and verbal) with ability to establish friendly and professional rapport
• Proficiency with Microsoft Office software

Attributes

• Team player
• Enthusiasm
• Professionalism
• Confidence

Qualifications and Other Requirements

• Minimum Certificate III in Business Administration and/or a minimum of three years in an administrative role
• Current Working with Children Clearance
• Current Driver’s Licence