An opportunity to join a first of its kind, integrated health centre designed specifically to meet the needs of LGBTQ+ communities.

Full-time, Sydney-based role.

What’s Kaleido Health Centre?

Kaleido Health Centre is a brand-new, unique, multi-disciplinary health service due to open in Spring 2024 – the first of its kind in NSW. Our mission is to deliver high-quality, inclusive, person-centred, integrated health care specifically for sexuality and gender diverse (LGBTQ+) people in NSW.

Kaleido Health will be a dynamic healthcare environment, offering both primary care and specialist services – including general practice, mental health, sexual health, gender affirming care, alcohol and other drug, child and family services, and more. The service design responds to what we know our LGBTQ+ communities want – informed and non-judgemental care, delivered by both GPs and specialists, responding to areas of highest health care need.

Ok, so what’s the role?

The Business & Operations Manager, Kaleido Health Centre will undertake key business and practice management responsibilities which are essential for providing integrated, efficient, effective and high-quality care.

Key responsibilities of this role include:

• Helping Kaleido Health to achieve operational readiness in Spring 2024 across various domains, including policy / procedure, software, staff recruitment, building and stock.
• Establishing processes to ensure Kaleido Health’s efficient and effective ongoing operational and financial management.
• Building a culture of continuous improvement, reviewing and implementing processes to constantly improve the efficiency of the practice.
• Supporting patients, clinicians and administrative staff in a professional, caring and compassionate manner to ensure Kaleido Health can offer the highest quality of patient care.

Who are we looking for?

We are looking for a highly skilled Business & Operations Manager who has a background in practice management or health service delivery and has experience working with clinicians in a team-based environment. You will need to be capable and confident across the key domains of financial, operational and staff management.

To be successful in this position you will:

• Share the values and mission of Kaleido Health Centre and be committed to providing informed and non-judgemental care to sexuality and gender diverse people.
• Have experience in Practice Management, Business Management within the Health sector or another similar role.
• Be capable and confident across the key domains of financial, operational and staff management, with experience creating and maintaining a strong organisational culture and skills in conflict resolution and de-escalation.

What else can we tell you?

Kaleido Health Centre is a brand-new health service due to open in Spring 2024. Kaleido Health is a product of many years of advocacy and planning on the part of ACON.

Kaleido Health is a separate entity to ACON, but our organisations are closely aligned, and ACON will be assisting Kaleido Health with recruitment and onboarding processes for this role. This means you may receive emails from ACON as part of this process; but rest assured, this job is for Kaleido Health Centre.

This role is a fantastic opportunity to build and shape the culture of a new organisation that will make a significant impact to the lives of LGBTQ+ people in NSW. The successful candidate will also be working alongside a knowledgeable and friendly team already in place to support Kaleido Health with implementation.

What’s the remuneration and working details?:

Salary: $148,000 (Gross per-annum, PLUS Superannuation and Leave Loading)

Location: Initially based in ACON’s Surry Hills office, with flexible working options a possibility (away from the office); then from September 2024 in South Eveleigh full-time on site (due to the demands of the role).

Hours: Permanent, Full Time (76 hours per fortnight) on an ongoing contract.

How can I find out more details and apply?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.

We’d love someone who already has expertise in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, people with disabilities, and people of all genders and sexualities to apply.

For more information on the role, please contact Danielle French, Senior Project Manager – Kaleido Health Centre, via email at [email protected], using the subject line: Business & Operations Manager - Kaleido Health Centre enquiry via EthicalJobs, or on 0434 809 973.

If you require assistance or adjustments to the application or interview process, please advise the contact person at the time of your application.

If this sounds like the position and organisation you’ve been looking for, find out how to apply via the application link below.

Please click Apply Now to submit your completed application.

All applications must include:

1. Your completed Kaleido Employment Application Form – with all the details filled in where requested;
2. Your Cover Letter outlining how you meet the Selection Criteria (max. 6 pages); and
3. Your Resume

A position description is attached.

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ+ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ+ people of colour.

kaleidohealth.org.au.