About us

The Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the Seventh-day Adventist Church.

As part of the global ADRA network which reaches into more than 118 countries, we are motivated by our faith, to enable people and communities in Australia, the South Pacific, Asia and Africa to improve their health and livelihoods and assist people to prepare for and recover from disasters around the world.

WHAT WILL YOU DO?

ADRA Australia is seeking an organised Op Shop Manager who will enjoy the opportunity to use their superior administrative skills to work with and support the National Programs team.

Some of the duties include:

• Volunteer Management & Community Engagement – Recruit, onboard, and supervise volunteers while fostering a welcoming environment that reflects ADRA’s mission and values. Build positive relationships within the local community.
• Operational Oversight & Compliance – Ensure the shop runs smoothly by maintaining presentation standards, managing expenditures within budget, keeping accurate records, and adhering to Safeguarding policies and other ADRA guidelines.
• Leadership & Reporting – Provide strong leadership to the team, oversee daily operations, and submit regular reports to ensure transparency, efficiency, and alignment with ADRA’s strategic goals.

Selection Criteria

Essential

• Commitment to the purpose of ADRA, and to the achievement of our overall strategy and priorities with demonstration of our ADRA values and desired team culture lived out in all aspects of work practice.
• Willingness to work within a Christian ethos with conduct that is respectful of the beliefs and practices of the Seventh-day Adventist Church when in the workplace or otherwise representing ADRA Australia.
• Leadership & Volunteer Management – Proven ability to recruit, train, and manage volunteers, fostering a positive and inclusive work environment.
• Organisational & Administrative Skills – Strong record-keeping, reporting, and financial management skills, ensuring compliance with budgeting and ADRA policies.
• Customer Service &Community Engagement – Excellent interpersonal and communication skills to engage with volunteers, customers, donors, of various backgrounds and ages.
• Business & Retail Acumen – Experience in retail operations, including shop presentation, stock management, and sales strategies to enhance store performance.
• Commitment to ADRA’s Mission & Compliance – Understanding of Workplace Health & Safety (WHS), Safeguarding policies, and ethical retail practices, ensuring alignment with ADRA’s values.
• Attention to Detail - Demonstrated ability to accurately manage and maintain records, documents, and processes.
• Demonstrated ability to work well in a team, facilitate administrative processes.
• Technical Proficiency - Strong skills in data management and proficiency in Microsoft Office, particularly Excel and Word, with the ability to quickly learn, adapt to, and navigate new systems and technologies.

Desirable

• Proven ability to contribute to the continuous improvement of processes and procedures that are fit-for-purpose, and compliance with overarching protocols.
• Experience with Xero and Salesforce.
• Experience in working in the not for profit/NGOs.

benefits

• NFP salary packaging options, plus meals and entertainment benefits.
• Employee Assistance Program.

Next steps

The Job Description that will give you more specific information on this exciting and challenging role.

To submit your application, click 'Apply Now'.

To apply, candidates should address the selection criteria in their application letter providing examples of past experiences and qualifications. There is no closing date, however, we will be interviewing suitable candidates as they apply. Please forward your application letter, resume and the Employment Application form found at the end of this document, along with the names of three work related referees.

If you have questions or need further information, please contact:

Gianina Coutts – Human Resources Officer for ADRA Australia:

• Phone +61 2 9473 9525
• Email: [email protected] using the subject line: Op Shop Manager - Ballina enquiry via EthicalJobs.

ADRA Australia is an inclusive and Equal Employment Opportunity (EEO) employer.

The appointing body reserves the right to fill this position at its discretion and to close applications early.

See Job Description and Employment application forms following.

A position description is attached.