Position details

• Job status: Full time (part time negotiable), fixed term contract, with some evening and weekend work as required
• Starting salary: Assistant Staff Level 1 - Professional Staff Level 3 ($61,709 - $67,881) plus 10% super, depending on experience and qualifications.
• Location: Australian Greens State Office, Melbourne CBD
• Position begins: July 2021
• Position ends: 16 December 2022 (three weeks after the next State election)

About this role

The Victorian Greens are looking for an organised and friendly Member Support Coordinator to run our office and support our members. In this role, you will keep office logistics and administration running smoothly, even through chaotic election periods. You will often be the first point of contact for people contacting the Greens, so a helpful demeanour and good problem-solving skills will go a long way. You’re excited by grassroots democracy and people-powered movements, so you will love that supporting our members to do the work of the party is a big part of your week.

The Victorian Greens are a political party based on four key principles: ecological sustainability, grassroots democracy, social justice and peace and non-violence. Our movement is focused on delivering the plans we need to ensure that everyone has a good life. We're committed to ensuring that all people are treated equally, that our environment is protected, and that big donors can no longer buy the influence of politicians and governments.

Position description

The Member Support Officer is responsible for ensuring that we have a well-managed office with engaged volunteers, our members are welcomed and supported to do the work of the party, and we have the administrative support for party operations to run smoothly. You will be responsible for ensuring that:

Office management

• Our office is organised and run smoothly

• Office volunteers are engaged, trained and supported

Member support

• New members are welcomed and set up in our systems

• Victorian Greens members find it easy to renew their membership or have a positive offboarding experience if they leave

• Our Branch office bearers are resourced and supported to do the work of the party

Administration

• Our State Director has administrative support to do their role

• Key party processes have administrative support, such as supporting internal elections and managing resource booking and access, event coordination, and booking training sessions,

• Your work is coordinated with the rest of the engagement team, campaigns and the rest of state office

Selection criteria

We encourage you to apply even if you don’t have all of the relevant skills. We’re looking for someone organised and thorough and with passion for our movement, which we prioritise over formal education or qualifications.

We’re committed to diversity and supporting the right person to grow into this role and thrive. For a confidential conversation about this role or the recruitment process, please contact Jessica Wheelock at [email protected] using the subject line: Member Support Coordinator enquiry via EthicalJobs.

Key selection criteria

• Values alignment: Commitment to the Greens policies, charter and core values: ecological sustainability, grassroots participatory democracy, social justice and peace and non-violence - and a passion for our movement.

• Judgement: Commitment to discretion, confidentiality and sound political judgement.

• Supporter Service: Demonstrated experience in providing excellent customer care.

• Outcomes-driven: Demonstrated experience in solving problems, meeting goals and achieving results under time pressure.

• Communications: Communication skills, especially the ability to break down complex detail to focus on what the audience needs to know and to deliver effective messages to diverse audiences.

• Attention to detail: Detail orientated, you will be able to pick up mistakes; whether it is an incorrect delivery address, a missing form, or a Greens policy to be considered.

• Team work/rapport building skills: Experience in working in various teams, including working well with others, having a friendly attitude in difficult conversations and an openness to build the capacity of others.

Bonus points for

• Lived experience or connections to First Nations justice, racial justice, LGBTQIA+ justice, disability justice or gendered justice movements.

• Systems experience: Experience using systems such as contact databases and mass email tools, including Drupal, CiviCRM and Nation Builder (or similar).

• Event management: Demonstrated experience in planning and running successful events.

• Training delivery experience: Demonstrated experience in developing training resources, guides and materials as well as delivering volunteer training events.

• Working with volunteers: Experience in a volunteer- or member-led organisation

Why work for the Victorian Greens?

We offer a friendly, flexible and supportive workplace. Some great reasons to join the Victorian Greens team include:

• Making a meaningful contribution to the political movement for people and the planet

• Flexibility to negotiate working hours and some work from home

• Four weeks of annual leave a year, bonus leave between Christmas and New Years Day, and flexible leave for cultural holidays

• Above-average personal leave, including additional paid provisions for mental health and domestic and family violence leave

• Superannuation contribution of 10%

• Access to our Employee Assistance Program and wellbeing support

How to apply

Expressions of interest will be considered on a rolling basis until the position is filled.

You will need to be signed into a Google account to apply for this role. Click Apply Now to lodge your expression of interest and upload a CV. Enquiries about the role should be directed to [email protected] using the subject line: Member Support Coordinator enquiry via EthicalJobs. We do not require a cover letter or additional selection criteria response from applicants. Applications that are not through this form will not be considered.

The Victorian Greens acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We acknowledge that these lands were stolen and sovereignty was never ceded. We pay our respects to Elders past, present and emerging.