We are looking for a Service Delivery + Program Support hero to join our team in Melbourne

• Are you looking to contribute to work that makes a difference to people’s lives?
• Our company vision is to empower clients and communities to overcome the challenges facing society – are you our next team member?
• 12 month fixed term opportunity

About us

Allen + Clarke is an Australasian consultancy group with offices in Melbourne and Wellington.

We provide evaluation, research, policy, regulatory, business change and secretariat services to government, private sector and not-for-profit clients. We operate across Australia, New Zealand, the Pacific, and Asia. Our clients come to us for trusted advice on a wide range of issues.

We give a damn which means we believe in:

• Being and giving our best
• The importance of people
• Always being authentic

Our consultants are flexible, hard-working and committed. They care and want to make a difference by delivering excellent work for our clients. They know how to work with pace. They never lose sight of quality. They are good at identifying opportunities, risks and issues and mitigating them to ensure success for our clients. They enjoy looking for business development opportunities to make our business successful.

The opportunity

We are looking for a Consultant to join our team in Melbourne to support services we deliver on behalf of NSW Health and the Department of Health and Aged Care.

In this role you will provide high quality support and advice to members of the public who phone the NSW Health Support Services lines. These enquiries relate to tobacco information and nutrition services. You will also provide support at client meetings and be comfortable with data entry and generating and interpreting service reports.

You will also work with the team providing Secretariat and Meeting Management services to the National Quality Management Committee of Breastscreen Australia.

The successful applicant will also have opportunities to contribute to other work across the company.

This is a 12 month fixed term opportunity.

About you

We want to hear from you if you:

• Possess a track record in service delivery, project coordination or a call centre environment
• Have experience with project management processes and providing secretariat functions
• Are comfortable managing diverse relationships, including in client-facing environments

You will also have excellent, oral and written communications, including the ability to communicate and present information clearly and concisely.

Most importantly, you will enjoy interacting with a broad range of people, take pride in delivering a high quality service and be comfortable learning new information and systems.

What we offer

We offer flexibility in our working arrangements (including the option for part time) however candidates should note that the role supports a service that operates 9am-5pm weekdays.

We will provide a supportive, collaborative and collegial work environment with opportunities to develop your skills alongside experienced practitioners.

We are committed to providing a supportive and culturally safe working environment for all our staff members, including Aboriginal and Torres Strait Islander employees.

You can find out more about us at allenandclarke.com.au.

If you have any questions or would like a copy of the position description, please contact [email protected], using the subject line: Consultant - Service Delivery & Program Support enquiry via EthicalJobs, and we’ll arrange for someone to come back to you.