All Things Equal is an innovative social-enterprise providing purposeful paid employment, training and work-readiness for people with disability in the hospitality industry. We provide award-wage employment to people with disability through our flourishing café in Balaclava, a local football club canteen, catering, a cooking school, and other exciting projects. We also employ core staff without disability, to provide adequate training, mentorship and support, and to ensure everyone is set up to thrive and succeed.

PURPOSE OF POSITION

The Operations Coordinator is responsible for supporting the Operations Manager in ensuring smooth and efficient day-to-day operations across All Things Equal's venues and events. This is a hands-on role, providing support to the team and stepping into open shifts across venues as required to maintain operations.

This role assists in maintaining operational excellence by coordinating processes, managing administrative tasks, and helping to foster a positive and productive work environment.

KEY RESPONSIBILITIES

Operations Support

• Assist the Operations Manager in overseeing food and beverage operations, within budgetary and performance goals.
• Provide hands-on support to the team and step into open shifts across venues as required to maintain operations.
• Undertake barista duties as required
• Undertake catering deliveries as required
• Assist with rostering across All Things Equal (ATE) venues to maintain cost-effective resourcing.
• Act as a point of contact for customer feedback, identifying needs, and responding proactively.
• Assist the operations manager in implementing strategies to boost sales in the café and catering operations.
• Support the recruitment and training of hospitality team members.
• Help promote an environment of open communication, ownership, and teamwork among staff.
• Ensure compliance with health, safety, and council regulations by providing administrative and operational support.

Supplier Management

• Support the Operations Manager in managing relationships with suppliers, including opening new accounts and negotiating terms.

Kosher requirements

• Assist with ensuring compliance with Kosher Australia certification and maintaining necessary standards.

Repairs & Maintenance

• Help coordinate the repair and maintenance of equipment across All Things Equal venues, including arranging for tradespeople as needed.

REQUIRED SKILLS AND EXPERIENCE

• Deep experience within the hospitality sector.
• Ability to motivate, inspire and support our incredible hospitality staff.
• Ability to support and work across multiple venues simultaneously.
• Proven ability to inspire and guide teams to deliver exceptional performance.
• Has an understanding of the disability sector, through work experience or personal experience.
• Knowledge and experience with Xero, Deputy, Square and ability to embrace other operational systems.
• A keen desire to work in a value-based non-profit environment.
• Strong communication skills, with a customer focus.
• Ability to act and operate independently to accomplish objectives.
• Excellent time management skills with the ability to work on multiple tasks.
• Critical thinking skills and produces work at a high level of accuracy.

PERSONAL ATTRIBUTES

• Is passionate about providing a workplace environment for people of all abilities to thrive.
• Highly developed interpersonal skills, and ability to effectively communicate with stakeholders at all levels.
• Generous of spirit with a willingness to proactively support the team.
• Ability to identify and solve problems proactively, with a focus on results and success.
• System and process oriented, with a strong attention to detail.
• High level of sensitivity and confidentiality.