• Peak body for autistic people and their families in Victoria
• Lead the delivery of an enhanced multi-channel service supporting autistic Victorians, their families, carers, supporters and the wider community.
• Access to attractive salary packaging benefits.

About us:

For 50 years, Amaze has provided information and resources to autistic people and their families, the broader autism sector (service providers, researchers, autism organisations) and the wider community.  

Today Amaze supports more than 6,000 Victorians every year as well as advocates to government to influence positive change and builds the skills of the community to create a better world for autistic people and their families.

Amaze is committed to improving employment opportunities for autistic people. We do this through advocating to the broader community and employing autistic people at Amaze. We endeavour to provide support and adjustments through the recruitment process and throughout employment to the specific needs of autistic candidates and employees.  Autistic people with the skills and experience outlined in the position description are encouraged to apply.

The program:

The Autism Information Advisor Service is responsible for the delivery of a number of Government funded programs providing independent and evidence based information, referrals and support to autistic people, their families, carers and wider community in Victoria.

The service has recently been funded to deliver an enhanced service – providing information and support across multiple channels including phone, email, webchat, SMS. Amaze has been funded to trial the expanded service for 18 months in Victoria with the ambition of national roll-out.

The role:

This position is responsible for the day-to-day management of the Autism Information Advisor team and providing direction, leadership and mentoring to the team, including developing strategies to employ autistic people. It will also be required to drive service efficiency and effectiveness.

The role requires a strong analytical thinker with strong project management experience to implement, modify and continuously improve the service platforms (Contact Centre delivered via platform as a service, Salesforce CRM and reporting database) and to design reporting dashboards and frameworks to monitor the service and its outcomes.

This is a unique opportunity for a qualified contact centre professional to establish a new service and demonstrate measurable impact during a trial period leading to future national expansion

To be successful in this role you will need:

• Degree qualification in an appropriate field (e.g. psychology, social work, health, education, IT) or relevant experience.
• 5+ years’ leading a contemporary contact centre including the establishment and/or expansion of a service and introducing new technologies would be highly regarded.
• Experience in designing and delivering outcomes measurement and reporting.
• Superior proficiency in use/implementation of IT communication technology platforms and CRM’s (experience with telephony platform as a service and Salesforce is desirable).
• Experience in a Not-For-Profit environment would be highly regarded.
• Experience in preparing progress reports for senior management, boards and funding bodies.
• Knowledge of autism an advantage.
• Knowledge of disability service system and the NDIS would be an advantage

A full position description is available below.