Opportunity to help challenge injustice using your database management and analytics skills.

Six (6) month fixed-term, full time opportunity based from any of our Action Centres (Melbourne preferred).

The Database Specialist will be responsible for managing Amnesty International Australia’s (AI Australia)’s CRM systems, executing data management services and delivering data business initiatives that improve trust, access and use of data across Amnesty International Australia.

The position will work towards ensuring reliability, availability and security of the platform.

You will be responsible for:

• Defining and managing data policies, standards and guidelines, ensuring consistent use and understanding of these across Amnesty International Australia (AI Australia)
• Working with the data community, ensures privacy and security compliance processes are defined and that guidelines are established and enforced
• Working with the business to understand business requirements for data initiatives
• Delivering data management services including data quality management and master data management
• Managing configuration of CRM systems to enable capture and use of data according to data management principles and AI Australia business needs
• Supporting the organisation’s data needs and requirements across multiple channels, including email, social media, SMS, direct mail and telemarketing
• Managing effective data processing tasks, including supporting the creation, testing and maintaining of import processes and leading the manual importing and exporting of data
• Developing clear documentation of all new data processes and solutions
• Managing ongoing security of the system, including user roles and permissions
• Responsible for the management of up to two direct reports in the Data, Insights and Analytics team
• Providing training to direct reports, other Data, Insights and Analytics team members and internal stakeholders when necessary
• Supporting the AIA Finance Team with relevant data processes including payment authorisations, EFT transaction processing and rejections
• Providing Help Desk support for end users including creating queries, segments and data lists as well as addressing all system bugs, fixes, troubleshooting and user system requests with effective project management as required
• Maintaining relationships with vendor support agencies including Blackbaud, AIA’s payment processor and data suppliers and leads communication on issues like file errors, payment errors and report inconsistencies as well as assisting new vendors with system onboarding as required
• Producing and delivering communications as relevant to the role, using a range of channels and technologies
• Identifying areas for - and assist with - improvement and automation, working with other Data, Insights and Analytics team members and internal stakeholders when necessary
• Performing the role to a high standard within agreed timelines, and in line with AI Australia’s vision
• Other tasks within your skills and competence as required

Your skills and experience will include:

• Extensive experience working in CRM systems, ideally Blackbaud CRM
• Experience working with payment processors
• Extensive experience providing technical support and training to end-users
• Advanced Excel skills
• High level communication & interpersonal skills - EI - (written, face to face, telephone, social media)
• Data management
• Data governance
• System configuration
• Data security
• Data project delivery
• Data technology
• Business requirements gathering
• Familiarity with human rights issues and social change methods and tactics, including experience of mass mobilisation, activism and organising techniques
• Demonstrated experience in or commitment to working with rights holders

You will benefit from generous work/life initiatives including working from home arrangements and a flexible leave and working hours scheme, a supportive environment working alongside committed and dedicated individuals and an opportunity to create a meaningful human rights impact.

To view more of the fantastic benefits that you will be offered as an employee, please visit our website.

If this role sounds like you please click "Apply now" below. You must answer the following selection criteria in your Cover Letter and attach your CV.

Appointing someone to this role is time sensitive and we aim to appoint someone as quickly as possible to ensure a smooth transition. For this reason, we encourage you to apply early as we will consider interviewing suitable candidates prior to the close date.

People from cultural and linguistic diverse backgrounds and First Nation Australians are strongly encouraged to apply.

selection criteria

When writing your cover letter, be sure to highlight how your skills and experience align with the Main Responsibilities and Essential Skills outlined in the Position Description.

Please view the position description below or contact [email protected] using the subject line: Database Specialist - Flexible Location enquiry via EthicalJobs for a copy. 

Diversity, Equality and Inclusion

AI Australia is committed to equal opportunities in all areas of our work, community and partner relationships. We want people to achieve their full potential, which will positively impact on our work and the communities in which we operate. At AI Australia, our values empower people to be themselves within an inclusive and supportive environment. We have a global, multicultural following and want to actively contribute to building a more diverse and inclusive team at AI Australia.

AIA is committed to making reasonable adjustments for candidates with a disability or other access needs during the recruitment and selection process. If you require reasonable adjustments to be made during the recruitment and interview process, please email us at [email protected] using the subject line: Database Specialist - Flexible Location enquiry via EthicalJobs.

About Us:

Amnesty International Australia is one of Australia’s largest not for profit organisations. We are an independent, global movement that campaigns courageously for human rights for everyone.

We’re ordinary people from all walks of life, standing together for justice, freedom, human dignity and equality. We use our passion and commitment to bring torturers to justice, change oppressive laws and free people imprisoned just for voicing their opinion.

We’re independent of any government, political ideology, economic interest or religion to ensure we can speak out on human rights abuses wherever they occur.

Every day we move closer to a world where human rights are enjoyed by all.

A position description is attached.