<ul>
<li>Position Title: Intake &amp; Interim Support Officer</li>
<li>Location: Hybrid &ndash; Remote/West Melbourne 3003</li>
<li>Salary: Level 4 SCHADS Award 2010</li>
<li>Tenure: 12 Month contract</li>
<li>Hours of employment: Full time, 38 hours per week</li>
</ul>
<h3>ORGANISATION INFORMATON</h3>
The Australian Muslim Women&rsquo;s Centre for Human Rights (AMWCHR) is an organisation of Muslim women working to advance the rights and status of Muslim women in Australia. We are a non-religious organisation reflecting the sectarian, cultural and linguistic diversity within the Muslim community.
We work for the rights of women by:
<ul>
<li>Empowering women&rsquo;s self-determination</li>
<li>Bringing a human rights approach to bear on issues of inequality and disadvantage</li>
<li>Working with individuals, the community, and government to advocate for equality within the Australian context</li>
</ul>
We aim to inspire positive action by others and aspire to continuously enhance the quality, impact and effectiveness of our work.
AMWCHR works with individuals, groups and service providers in the following areas:
<ul>
<li>Case work, referrals, secondary consultation and outreach</li>
<li>Advocacy</li>
<li>Community-based programs and service delivery</li>
<li>Capacity building</li>
<li>Leadership development</li>
<li>Policy development</li>
<li>Partnership projects</li>
</ul>
AMWCHR also undertakes:
<ul>
<li>Research</li>
<li>Training development and delivery</li>
<li>Publications</li>
<li>Consultancy services.</li>
</ul>
<h3>POSITION SUMMARY</h3>
Intake is the face/voice of Client Services and sets the tone for our clients&rsquo; experience. The Intake &amp; Interim Support Officer will conduct needs and risk assessments of callers to AMWCHR, including assessing eligibility for various streams of service.
The Intake &amp; Interim Support Officer will be experienced in MARAM risk assessment, safety planning, provision of information, referral and support as well as providing interim support that will include crisis management and short-term case management.
The Intake &amp; Interim Support Officer must be confident engaging with Muslim women with diverse needs, languages and complexities to their personal situation, this includes those experiencing family violence in all its complex forms, systemic barriers to service access, settlement issues and visa vulnerabilities.
The Intake &amp; Interim Support Officer will be comfortable building rapport over the phone with clients, engaging interpreters, deescalating client distress through mental health first aid, basic counselling skills and crisis management experience.
This role requires high level knowledge around human rights and issues relevant to Muslim women in an Australian context. The ability to successfully manage a range of complexities and competing demands are essential to this role.
Regular supervision is provided by the Casework Practice Lead to ensure reflection, client centred, and strengths-based practice remain central to the work of intake and interim support.
<h3>KEY RESPONSIBILITIES</h3>
<ul>
<li>Conduct and manage intake services, including needs and risk assessments, eligibility assessments, safety planning, interim/ short-term casework support, crisis management, advocacy, support and referrals for Muslim women.</li>
<li>Using a high level of interpersonal skill, engage respectfully with all clients over the phone, creating safe and engaging spaces for women that contact AMWCHR.</li>
<li>Confidently identify issues of violence, control and abuse, some of which may be specific to cultural and migrant experience.</li>
<li>Conduct MARAM risk assessments and safety planning for women who are at risk of family violence.</li>
<li>Confidently identify, assess and respond to issues of mental health and suicidality.</li>
<li>Advocate and coordinate with relevant services to seek support for clients in crisis - including refuge/housing, income security, financial/material aid, access to education and childcare for children, migration support, legal support, health and mental health referrals and support people with issues of social isolation.</li>
<li>Support and contribute to the development, implementation and evaluation of intake processes and quality of service.</li>
<li>Work with a strengths-based/ trauma-informed / client-centred approach, aware of barriers to help seeking for women from migrant background and marginalised communities that may also have additional barriers such as disability, substance abuse, experiences of racism and discrimination, fear of community stigma and exclusion.</li>
<li>Provide secondary consultation to service providers as appropriate.</li>
</ul>
<h3>KEY SELECTION CRITERIA</h3>
The recruiting panel will need to feel confident that the successful candidate will understand AMWCHR values, integrate these values into their work and demonstrate behaviours that reflect these values.
<ul>
<li>Experience in intake and short-term case management relevant to family violence and settlement services.</li>
<li>Demonstrated experience and well-developed skills in the delivery of telephone assessment and referral services to individuals, families, and communities with diverse and complex cultural, emotional, and social needs.</li>
<li>Demonstrated experience in working with Muslim women, their families and communities.</li>
<li>Qualifications in casework, social work, community services, mental health.</li>
<li>Demonstrated ability to conduct MARAM risk assessments on SHIP database.</li>
<li>Demonstrated ability to refer to SAFE STEPS, to complete in-depth referrals and applications to services and aid providers.</li>
<li>Demonstrated ability to manage crisis.</li>
<li>Demonstrated working knowledge of specialised Settlement Services and Family Violence Services, including women&rsquo;s support agencies and systems across Victoria.</li>
<li>Knowledge of client data and management information systems.</li>
<li>Excellent problem-solving skills demonstrating resourcefulness and value-adding skills.</li>
<li>Well-developed written and verbal communication skills, and diplomatic and effective liaison and interpersonal skills.</li>
<li>Demonstrated ability to work as part of a team and contribute across the organisation.</li>
<li>Excellent time management skills and the ability to work independently.</li>
<li>Current Drivers Licence</li>
</ul>
AMWCHR is committed to child safety. The successful applicant will be subject to a satisfactory Police Check and be required to obtain a valid Working with Children Check.
AMWCHR offers flexible working arrangements and salary packaging.
A position description is attached.

West Melbourne

Melbourne

Australian Muslim Women's Centre for Human Rights

Not For Profit (NFP)

The Intake & Interim Support Officer will conduct needs and risk assessments of callers to AMWCHR, including assessing eligibility for various streams of service. Hybrid work model.

Intake & Interim Support Officer

Full Time

Contract

Ethical Jobs in Melbourne (VIC)

Ethical Jobs in Sydney (NSW)

Ethical Jobs in Brisbane (QLD)

Ethical Jobs in Perth (WA)

Ethical Jobs in Adelaide (SA)

Ethical Jobs in Canberra & the ACT

Ethical Jobs in Darwin (NT)

Ethical Jobs in Hobart (TAS)

Ethical Jobs in Regional Victoria

Ethical Jobs in Regional New South Wales (NSW)

Ethical Jobs in Regional Queensland (QLD)

Ethical Jobs in Regional Tasmania

Ethical Jobs in Regional Northern Territory (NT)

Ethical Jobs in Regional South Australia (SA)

Ethical Jobs in Regional Western Australia (WA)

International Ethical Jobs

Ethical Jobs in Geelong (VIC)

Ethical Jobs in Bendigo (VIC)

Ethical Jobs in Albury Wodonga (VIC)

Ethical Jobs in Ballarat (VIC)

Ethical Jobs in Traralgon & Gippsland (VIC)

Ethical Jobs in Wangaratta (VIC)

Ethical Jobs in Warrnambool (VIC)

Ethical Jobs in Shepparton (VIC)

Ethical Jobs in Newcastle & the Hunter Region (NSW)

Ethical Jobs in Wollongong & the Illawarra Region (NSW)

Ethical Jobs in Gosford & the Central Coast (NSW)

Ethical Jobs in Cairns (QLD)

Ethical Jobs in Townsville (QLD)

Ethical Jobs in Rockhampton (QLD)

Ethical Jobs in Mt Isa (QLD)

Ethical Jobs in Bundaberg (QLD)

Ethical Jobs in Toowoomba (QLD)

Ethical Jobs in Alice Springs (NT)

Ethical Jobs on the Gold Coast (QLD)

Ethical Jobs on the Sunshine Coast (QLD)

Ethical Jobs in Coffs Harbour, Lismore and the North Coast (NSW)

Ethical Jobs in Launceston (TAS)

Administration Jobs

Advocacy and Campaigns Jobs

Aged Care and Seniors Rights Jobs

Alcohol and Other Drugs Jobs

Animal Welfare and Protection Jobs

Business Development and Sales Jobs

Care and Support Work Jobs

Co-ops and Credit Unions Jobs

Communications and Marketing Jobs

Community Development Jobs

Conservation and Land Management Jobs

Corporate Social Responsibility Jobs

Disability Services Jobs

Early Childhood Jobs

Eco-Tourism Jobs

Education and Training Jobs

Environment and Sustainability Jobs

Executive and Senior Management Jobs

FairTrade and Organic Jobs

Family Services Jobs

Finance and Accounting Jobs

Fundraising Jobs

LGBTQIA+ Jobs

Green Architecture/Property Jobs

Green Energy Jobs

Green Products and Services Jobs

Health Care and Allied Health Jobs

Health Promotion Jobs

Housing and Homelessness Jobs

HR and Employment Services Jobs

Information Technology & Digital Jobs

Indigenous Jobs

International Aid and Development Jobs

Legal and Human Rights Jobs

Management Jobs

Media and Arts Jobs

Medical Research Jobs

Mental Health and Counselling Jobs

Multiculturalism and Diversity Jobs

Nursing Jobs

Operations and Risk Management Jobs

Organic Farming and Gardening Jobs

Policy and Research Jobs

Project Management Jobs

Recycling and Waste Management Jobs

Retail and Hospitality Jobs

Social Work Jobs

Sustainable Transport Jobs

Trades and Services Jobs

Unions and Workers Rights Jobs

Volunteer Management Jobs

Womens Organisations and Services Jobs

Youth Jobs

Not-for-profit (NFP) Jobs

Social Enterprise Jobs

University & Higher Education Jobs

Local Government Jobs

Volunteer Jobs

Aged & Community Care Jobs in Adelaide

Aged & Community Care Jobs in Brisbane

Aged & Community Care Jobs in Canberra

Aged & Community Care Jobs in Darwin

One job ad credit

Three job ad credits

Five job ad credits

Ten job ad credits

Thirty job ad credits

Fifty job ad credits

Regional SA

Hobart

Regional TAS

Darwin

Regional NT

Canberra & ACT

Australia-Wide

International

Regional VIC

Sydney

Regional NSW

Brisbane & Gold Coast

Regional QLD

Perth

Regional WA

Adelaide

Social Enterprise (for-Profit)

Business / Private Sector

UN / Multilateral Org

State Government

Recruitment Company

University / TAFE / Higher Education

Local Government / Council

Social Enterprise (Not-for-Profit)

Advertising Agency

Individual

Not-for-Profit

Trade Union

Federal Government

Kinder / Primary / Secondary School

Business/Private Sector

Local Government

Social Enterprise

University & Higher Education

Social Work

Management

Mental Health and Counselling

Project Management

Administration

Youth

Disability Services

Family Services

Legal and Human Rights

Policy and Research

Children and Young People with Disability Australia

Uniting (Victoria and Tasmania) Limited

The Human Equation 

Climate for Change

Uniting (NSW.ACT)

Women's Legal Service Victoria

Therapy Shmerapy

Hope Street Youth and Family Services

The Benevolent Society 

headspace National Youth Mental Health Foundation Ltd

Access Health and Community

Beaumont People

Eighty9 Limited

Skills Academia Research and Insights Collective

United Workers Union

Grattan Institute

Jesuit Social Services

Sacred Heart Mission

The Equality Institute

National Disability Research Partnership

The Victorian Foundation for Survivors of Torture

Anglicare Victoria

St Vincent de Paul Society NSW

NSW Department of Communities and Justice

admin

customer-service-team

employer-member

employer-owner

employer-specified

exporter

finance

job-seeker

relations-team

service-account

staff-member

Casual

Graduate

Part Time

Volunteer

Board Member

Remote / Work from Home

Main Navigation

Job Application for

Intake & Interim Support Officer

How to apply

Supporting Materials

Personal details

Your home location

Your most recent role

CV / Resume *

Cover Letter *

Other Documents

Enter a password

Job Description

Main Navigation

Job search form

Job Application for

Intake & Interim Support Officer

How to apply

Supporting Materials

Personal details

Your home location

Your most recent role

CV / Resume *

Cover Letter *

Other Documents

Enter a password

Job Description