The AMWU is seeking an Outbound Helpdesk Officer for our National Members Helpdesk. This part-time position involves making outbound calls to members of the AMWU in support of various union campaigns, speaking to our members about their membership and the key issues they face at work and processing membership applications and other administrative tasks as required.

The AMWU Helpdesk is located at the Union’s national office in Granville NSW and is an integral part of our Union. The AMWU Helpdesk provides ongoing support, advice and assistance to our members in workplaces nationwide. Our campaigns aim to build the strength of our Union and support our officials to organise, represent and advocate for the needs and rights of our members.

The successful candidate should have experience working in an outbound contact Centre role, be passionate about the trade union movement and provide exceptional service to our members. They should have confident and professional phone manners. They should be organised. They should have well developed written and verbal communication skills and be competent with a computer.

Hours of work

The hours of work for this position are 16 hours per week, from Monday to Thursday, 4pm - 8pm.

Availability across all four days is non-negotiable.

Our organisation

The Australian Manufacturing Workers’ Union (AMWU) is a progressive Union dedicated to advancing the rights and wellbeing of manufacturing workers and our communities. We represent workers in the metals trades, printing, paper industry, vehicle industry, food and confectionary industry as well as technical trades and professions.

We are driven by our values. We are democratic, inclusive, fair and respectful; we do what we say, and we work strategically, standing together as one to deliver outcomes for members.

With a rich history and commitment to social justice, we pride ourselves on bold member-led campaigns that effect real change and build workers’ power.

Salary and Conditions

• 4-month contract with potential to extend
• The role is remunerated at $37.99 per hour under the Wages and Conditions of Employment for Officials and Officers.
• The hours of work are 4pm to 8pm Monday to Thursday, totalling 16 hours per week.
• Generous conditions including:
  • Hybrid Work from Home / Office model
  • 12.5% superannuation
  • Pro rata leave
  • 17.5% annual leave loading (pro rata basis)

Selection criteria

Successful applicants should have a commitment to worker’s rights and the principles of trade unionism and be able to demonstrate the following:

• Previous experience in a similar customer service or outbound contact center role
• A high standard of customer service and a confident phone manner
• Excellent time management and organisational skills
• Strong analytical skills
• Great written and verbal communication skills
• Able to work well in a team, and foster a mature and supportive team culture
• A positive attitude and is motivated and solution focused
• Ability to remain flexible, multitask and work well under pressure
• Has advanced internet and Microsoft Office (Word, Excel & Outlook) skills
• Quick keyboard typing skills
• Tertiary qualifications or study in industrial relations, law, social sciences, economics or equivalent experience is desirable.

Please submit your application to the AMWU Outbound Helpdesk Co-Ordinator, Stephen Phan, via the "Apply Now" button.

Please contact the AMWU Outbound Helpdesk Co-Ordinator, Stephen Phan on 1300 732 698 for further information regarding the position.

The AMWU is an equal opportunity employer