Purpose Statement

The ANUSA Student Assistance Advisor will provide ANU students support with complex matters including support for financial, academic, disciplinary, accommodation and other student-related issues.

The Student Assistance Advisor will consult with the ANUSA team (both elected student representatives and staff) to shape and enhance the overall student experience and well-being.

Position Dimension and Relationship

The ANU Students’ Association or ‘ANUSA’ is the peak representative body for all ANU students. It provides a range of services aimed at providing support for the specific needs of students concerning both their studies and daily life. ANUSA is run by students for students and represents students both collectively and individually.

The association’s staff, supervised by the Operations Manager, are a dedicated team that works closely with the elected officers of ANUSA to provide high-quality service to students at the ANU.

Main duties and responsibilities

Case Management:

• Maintain high standards of ethics, confidentiality, empathy with students, and a culture of continuous improvement.
• Provide high-quality support services including initial intake, assessment and warm referral.
• Provide ongoing support to students with complex needs where necessary.
• Maintain up-to-date records of support provided to students.
• Maintain student records according to relevant ANUSA policies, collate and analyze data from student records, and prepare six-monthly and ad hoc reports to assist in evaluating and improving service delivery.

Strategic:

• Form and maintain partnerships within the ANU, community health and welfare support services, to effectively collaborate and form referral pathways that provide effective and ongoing support to students.
• Contribute to project management activities that implement strategic directions and quality improvement recommendations, and provide feedback for the ongoing development of policies and procedures.
• Maintain up-to-date knowledge of ANU’s internal policies and procedures, and help students navigate these policies.
• Provide feedback (where necessary) on ANU policies and procedures.
• Oversee the delivery of agreed-upon projects and training programs, consistent with the level of the position and the work of ANUSA.

Operational:

• Analyse and interpret data from the Student Assistance database to identify and advise on new programs which would benefit the student community.
• Administer ANUSA financial grants and programs.
• Monitor Student Assistance Team budget and ensure programs and grants run in line with budget that is available.
• Undertake other duties as required by ANUSA, consistent with the level of the position and the work of ANUSA.

General Standards:

• To respect the democratic structure of ANUSA at all times. The post-holder will be expected to work closely with the elected officers of ANUSA and will aspire to the highest standards of integrity and impartiality in respect of the advice provided to officers.
• Aim to maintain the highest standard of care to staff and students at all times.
• To abide by ANUSA’s constitution, and the Association policies and procedures.

Selection criteria

1. Tertiary education with subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.
2. Demonstrated high-quality complex casework and case management skills, with the ability to balance numerous stakeholders.
3. Demonstrated understanding of the issues students face, and ability to work from a person-centred and empathetic approach.
4. Demonstrated ability to work within a dynamic team of professional staff and students.
5. Demonstrated excellence in written and oral communication skills, applied at a high level, including negotiation skills.
6. Demonstrated interpersonal skills and the ability to communicate effectively, both verbally and in writing, with a diverse range of people, including those from other cultural and language backgrounds.
7. Have appropriate qualifications and experience in dealing with people in crisis, or be willing to attain relevant qualifications.
8. Eligibility to hold ACT Working with Vulnerable People Card

Details of employment

• Salary: ANU06 ($90, 008 p.a.) or ANU07 ($98,665 p.a.) level dependent on qualifications and experience.
• Superannuation: 17%
• Hours: 35 hours per week
• Contract duration: One year with the possibility of extension
• Responsible to: ANUSA Operations Manager

next steps

Please click Apply Now to submit your application.

Questions regarding the role may be directed to the ANUSA Operations Manager, Eleanor Boyle, at [email protected], using the subject line: ANUSA Student Assistance Advisor enquiry via EthicalJobs.