• Full-time
• Sydney based
• 3 days in the office to 2 days per week working from home, reporting to the ARL Program Manager.

About APCO

The Australian Packaging Covenant Organisation (APCO) is Australia’s co-regulator for packaging and a not-for-profit organisation driving the development of a circular economy for packaging. APCO is the entity in charge of managing and administering the Australian Packaging Covenant (the Covenant), which is a national regulatory framework under the National Environment Protection (Used Packaging Materials) Measure 2011 (NEPM). This framework defines the collective responsibility shared by governments and businesses across Australia in managing the environmental impact of packaging.

The Role

As an ARL Program Officer, you will play a key administrative and support role in assisting APCO’s members to implement the Australasian Recycling Label (ARL) program. You will engage with members to provide exceptional guidance, ensuring they meet program requirements and contribute to sustainable packaging practices. The role involves both technical and member-facing elements: understanding recycling practices for consumer household packaging, utilising the Packaging Recyclability Evaluation Portal (PREP), and providing feedback to members on the recovery of their packaging. Your work will directly support APCO’s mission of creating a circular economy for packaging in Australia

Key Responsibilities

• Member Support: Provide timely and accurate responses to member and stakeholder inquiries regarding the ARL program through email, phone, and meetings.
• Program Administration: Assist in processing member submissions, tracking compliance milestones, and maintaining accurate records in APCO’s CRM (Salesforce or similar).
• Technical Insight: Upskill to understand recycling practices for consumer household packaging, apply knowledge from PREP, and provide feedback to members on the recovery of their packaging.

We are seeking someone with:

• A customer-focused approach, with proven ability to deliver professional and helpful responses to inquiries.
• Confidence in engaging with members, including managing discussions and addressing conflicts constructively.
• Exceptional organisational skills and attention to detail, ensuring accurate data entry and efficient record management.
• Clear and professional written and verbal communication skills.
• Problem-solving abilities, with a proactive attitude towards improving processes and resolving issues.
• Strong time management skills, with the ability to prioritise and meet deadlines.
• A collaborative mindset, working effectively with internal teams and external stakeholders.

You will be a great candidate of you have:

• Familiarity with CRM systems (Salesforce or similar tools) is desirable. with experience in a member-based organisation
• Experience in an administrative, customer service, or program support role, ideally within a member-based organisation
• Knowledge or interest in the packaging industry, sustainable practices, and the circular economy is a plus.
• Sustainability or environmentally related qualifications are advantageous