The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration, and other forms of assistance to refugees, migrants and other people of concern.

As a member of our team, you will be supporting new arrivals in South Australia to achieve their social, economic, cultural and community participation goals. You will be making a difference in the lives of individuals and families as they re-establish themselves in a new home.

This position involves a range of responsibilities aimed at facilitating the successful integration and well-being of individuals within the community.

Responsibilities include

• Supporting ARA's drop-in and intake services, which includes assessing a clients' immediate and practical support requirements, and internal referral to an ARA Case Manager if required.
• Implementing tailored case management plans to address the specific needs of each client.
• Providing advocacy and support to clients in accessing essential services such as housing, healthcare, education, and employment opportunities.
• Delivering culturally sensitive services while respecting the diverse backgrounds and experiences of clients.
• Collaborating with internal teams and external stakeholders to ensure coordinated support for clients.
• Maintaining accurate documentation and records in accordance with organisational standards and privacy regulations.

• Engaging with clients on a regular basis to monitor progress, identify challenges, and provide ongoing guidance and support.
• Assisting clients in navigating complex bureaucratic processes related to accessing mainstream and other social welfare systems.
• Offering crisis intervention when necessary, escalating immediate concerns or emergencies affecting clients' well-being.
• Participating in professional development activities to stay informed about relevant policies, procedures, and best practices in refugee services.

Required Skills

• Strong understanding of the migrant settlement experience and cultural sensitivity
• Excellent communication and interpersonal skills
• Ability to work effectively with individuals from diverse backgrounds
• Empathy and compassion for clients' needs and challenges
• Case management and advocacy skills
• Conflict resolution and problem-solving abilities
• Knowledge of community resources and support services
• Proficiency in relevant software and database management
• Fluency in Burmese dialects

Required Experience

• Demonstrated success in providing client-centred services and support
• Experience working with trauma-affected individuals or vulnerable populations
• Proven ability to manage caseloads and prioritise tasks efficiently

Special Conditions

• Must have evidence of Australian residency or right to work in Australia.
• Must have a current and valid Working With Children Check that shows you are able to work with children in South Australia.
• Must have or be willing to obtain a Child Safe Environment training certificate.
• Must be willing to participate in training and development opportunities as part of continued professional development.
• Must hold a current driver's licence.
• Must own a roadworthy vehicle that is registered and has minimum third party property insurance and be able to use this for work purposes.
• Must be willing to work in various locations within the metropolitan area.
• Must be willing to participate in occasional after hours work.

To view the job description and visit our website