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Case Worker Burmese Speaking - Client Services

Australian Refugee Association Inc

2 hours left to apply

The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration, and other forms of assistance to refugees, migrants and other people of concern.

As a member of our team, you will be supporting new arrivals in South Australia to achieve their social, economic, cultural and community participation goals. You will be making a difference in the lives of individuals and families as they re-establish themselves in a new home.

This position involves a range of responsibilities aimed at facilitating the successful integration and well-being of individuals within the community.

Responsibilities include

  • Supporting ARA's drop-in and intake services, which includes assessing a clients' immediate and practical support requirements, and internal referral to an ARA Case Manager if required.
  • Implementing tailored case management plans to address the specific needs of each client.
  • Providing advocacy and support to clients in accessing essential services such as housing, healthcare, education, and employment opportunities.
  • Delivering culturally sensitive services while respecting the diverse backgrounds and experiences of clients.
  • Collaborating with internal teams and external stakeholders to ensure coordinated support for clients.
  • Maintaining accurate documentation and records in accordance with organisational standards and privacy regulations.
  • Engaging with clients on a regular basis to monitor progress, identify challenges, and provide ongoing guidance and support.
  • Assisting clients in navigating complex bureaucratic processes related to accessing mainstream and other social welfare systems.
  • Offering crisis intervention when necessary, escalating immediate concerns or emergencies affecting clients' well-being.
  • Participating in professional development activities to stay informed about relevant policies, procedures, and best practices in refugee services.

Required Skills

  • Strong understanding of the migrant settlement experience and cultural sensitivity
  • Excellent communication and interpersonal skills
  • Ability to work effectively with individuals from diverse backgrounds
  • Empathy and compassion for clients' needs and challenges
  • Case management and advocacy skills
  • Conflict resolution and problem-solving abilities
  • Knowledge of community resources and support services
  • Proficiency in relevant software and database management
  • Fluency in Burmese dialects

Required Experience

  • Demonstrated success in providing client-centred services and support
  • Experience working with trauma-affected individuals or vulnerable populations
  • Proven ability to manage caseloads and prioritise tasks efficiently

Special Conditions

  • Must have evidence of Australian residency or right to work in Australia.
  • Must have a current and valid Working With Children Check that shows you are able to work with children in South Australia.
  • Must have or be willing to obtain a Child Safe Environment training certificate.
  • Must be willing to participate in training and development opportunities as part of continued professional development.
  • Must hold a current driver's licence.
  • Must own a roadworthy vehicle that is registered and has minimum third party property insurance and be able to use this for work purposes.
  • Must be willing to work in various locations within the metropolitan area.
  • Must be willing to participate in occasional after hours work.

To view the job description and visit our website

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2 hours left to apply

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